- Manage customer queries and provide timely assistance through calls, emails, and other communication channels.
- Guide customers on product features, usage, and functionality.
- Build and maintain strong customer relationships to ensure customer satisfaction.
- Coordinate with internal teams to resolve customer issues and ensure timely closure.
- Conduct customer follow-ups, product demonstrations, and training sessions when required.
- Maintain accurate records of customer interactions, feedback, and issues.
- Proactively identify customer concerns and support customer retention.
- Collect customer feedback and communicate improvement opportunities to the relevant teams.
- 1–2 years of experience in Customer Success, Customer Support, Client Servicing, or a similar role.
- Fluency in both English and Hindi is mandatory.
- Excellent verbal and written communication skills.
- Strong interpersonal, problem-solving, and customer-handling skills.
- Ability to manage multiple customer queries and prioritize tasks effectively.
- Basic knowledge of MS Office and CRM tools.
- Willingness to work from the Chennai office.
Skills Required
- 1-2 years of experience in Customer Success, Customer Support, Client Servicing, or a similar role
- Fluency in both English and Hindi
- Excellent verbal and written communication skills
- Strong interpersonal, problem-solving, and customer-handling skills
- Ability to manage multiple customer queries and prioritize tasks effectively
- Basic knowledge of MS Office and CRM tools
- Willingness to work from the Chennai office
- Immediate availability to join
What We Do
SANeForce is a leading provider of cloud-based Sales Force Automation (SFA) Software and Customer Relationship Management (CRM) solutions for the pharmaceutical, healthcare and related industries. Our platform helps organizations streamline field force operations, automate reporting, manage customer interactions, optimize sales activities, and improve overall business productivity. With solutions such as MR Reporting, E-Detailing, Tour Planning, Order Booking, Expense Management, and Analytics, SANeForce enables businesses to make data-driven decisions and achieve better sales performance.
Why Work With Us
SANeForce delivers industry-focused CRM and SFA solutions that help businesses digitize and optimize field operations. Employees get opportunities to work on innovative products, learn new technologies, collaborate with skilled teams, and grow their careers in a supportive, customer-focused, and fast-paced environment.
