Location: Noida
Employment Type: Full-Time
CTC: ₹3.0 – ₹4.8 LPA (depending on experience and fit)
The Customer Success Executive is responsible for managing customer onboarding and offboarding processes, monitoring system-generated communication triggers, and providing first-level operational support. The role acts as a key point of coordination between customers and internal teams to ensure seamless customer lifecycle management and timely resolution of operational queries.
Key ResponsibilitiesCustomer OnboardingManage the end-to-end onboarding process for new customers.
Coordinate with internal stakeholders to ensure timely account setup and activation.
Verify customer information and maintain accurate records.
Assist customers throughout the onboarding journey and address process-related queries.
Handle customer offboarding/offloading requests as per defined processes.
Ensure completion of all required closure activities and documentation.
Coordinate with relevant teams for smooth account deactivation and transition.
Monitor system-generated messages, alerts, notifications, and communication triggers throughout the day.
Take timely action on operational alerts and customer-related notifications.
Track pending requests and coordinate with internal teams for closure.
Act as the first point of contact for routine customer and operational queries.
Log, track, and resolve basic operational issues within defined timelines.
Escalate complex issues to the appropriate teams and follow up until resolution.
Maintain accurate records of support requests and actions taken.
Maintain customer records and operational documentation.
Ensure compliance with defined processes and service standards.
Prepare operational reports and dashboards as required.
Identify recurring issues and recommend process improvements.
Strong verbal and written communication skills.
Excellent coordination and follow-up abilities.
Customer-centric mindset with strong attention to detail.
Ability to multitask and manage priorities effectively.
Proficiency in MS Excel, Google Sheets, and CRM/support tools.
Basic understanding of customer operations and support processes.
Basic understanding of SQL and ability to run simple queries for data validation, reporting, and troubleshooting purposes.
Graduate in any discipline.
1–3 years of experience in Customer Operations, Customer Support, Customer Success, Process Operations, or related functions.
Customer Focus
Ownership & Accountability
Process Orientation
Coordination & Stakeholder Management
Problem Solving
Time Management
Skills Required
- Strong verbal and written communication skills
- Excellent coordination and follow-up abilities
- Customer-centric mindset and strong attention to detail
- Ability to multitask and manage priorities effectively
- Proficiency in MS Excel, Google Sheets, and CRM or support tools
- Basic understanding of customer operations and support processes
- Basic understanding of SQL and ability to run simple queries for data validation, reporting, and troubleshooting
- Graduate in any discipline
- 1-3 years of experience in Customer Operations, Customer Support, Customer Success, Process Operations, or related functions
What We Do
Dextra Labs helps enterprises and growing businesses turn AI opportunities into production-ready systems. As an AI consulting and AI agent development company, we work across LLMs, RAG, AI agents, Agentic AI, NLP, intelligent automation, custom AI applications, and enterprise AI implementation, with a focus on solving real operational and business problems. Alongside AI engineering, Dextra Labs provides technical due diligence services for VC and PE firms, investors, deal aggregators, and M&A teams. We assess technology architecture, code quality, scalability, security, infrastructure, compliance, IP, and other technical risks to provide clear, actionable insight before and after an investment. Learn more about our AI consulting, AI engineering, and Technical Due Diligence capabilities at: https://dextralabs.com/
Why Work With Us
At Dextra Labs, we foster curiosity, ownership, collaboration, and continuous learning. Our teams solve challenging AI and technology problems, share ideas openly, and have room to experiment and grow. We value technical excellence, practical thinking, and teamwork while helping people build meaningful solutions and careers.
