Mode: Hybrid
Customer Support | Technical Support | Troubleshooting | Incident Management | Problem Solving | Product Support | Customer Communication | Issue Resolution | MS Excel | MS PowerPoint | Cross-functional Collaboration
Handle customer queries via phone, email, and chat.
Understand customer needs and assist with product features.
Troubleshoot and report product issues and technical problems.
Maintain internal records of customer issues and resolutions.
Share customer feedback, feature requests, and workarounds with internal teams.
Follow up with customers to ensure timely issue resolution.
Handle complex issues through investigation, resolution, escalation, and follow-up.
Collaborate with Product, Sales, and Marketing teams to improve customer experience.
1–3 years of relevant experience in Customer Support / Technical Support.
Pursuing or completed Bachelor’s degree.
Must be a UAE National / Emirati.
Good communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Proficiency in MS Excel and PowerPoint.
Strong customer focus and ability to work under pressure.
Skills Required
- 1-3 years of relevant experience in Customer Support or Technical Support
- Pursuing or completed Bachelor's degree
- Must be a UAE National or Emirati
- Good communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Proficiency in MS Excel and PowerPoint
- Strong customer focus and ability to work under pressure
- Immediate joiner or 15-day notice period
What We Do
Arting Digital is an IT services and digital transformation company serving more than 500 clients worldwide. It provides customized technology solutions spanning software and product engineering, web and mobile application development, cloud computing, data and analytics, DevOps, QA testing, robotic process automation, digital marketing, consulting, and related digital services to help organizations improve operations and achieve growth.
