SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:Job Summary: SPS Commerce connects the world's largest CPG companies to the retailers, distributors, and grocers they sell through. As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of contact for some of the largest and most complex consumer packaged goods companies on the SPS Revenue Recovery network. You'll guide these customers through every stage of their journey with SPS Commerce, from onboarding through renewal, helping them get real value out of the Revenue Recovery Service. You'll work closely with CSMs, CIMs, Sales, Support, and Product teams to make sure customers' needs are heard and acted on across SPS. This role suits someone who already understands how large CPG suppliers operate inside retail: how deductions happen, why OTIF and other compliance programs matter, negotiating settlements, and what it takes to keep a scorecard clean across dozens of trading partners.What You'll Do
Own the relationship with a portfolio of large, complex CPG accounts, acting as their advocate inside SPS Commerce and their trusted advisor on retail compliance operations.
Guide customers through onboarding, product adoption, and renewal, so they see measurable value from the network at each stage.
Analyze customer deduction and compliance data to help identify root causes and recommend prevention strategies for issues like Walmart deductions and OTIF non-compliance.
Train customers on SPS Commerce products and retail compliance programs in a way that builds real confidence and drives adoption, not just awareness.
Track account health and engagement, and act early when a customer shows signs of risk, coordinating with internal teams to resolve issues before they affect renewal.
Bring customer feedback back into SPS Commerce, connecting customers with Product, Support, and Retail Compliance teams when their input can shape what we build next.
Stay current on retail and CPG industry developments, through trading partner communications, retailer scorecards, industry groups, and conferences, and translate what you learn into practical advice for your customers.
Contribute to the broader Customer Success strategy for account retention, expansion, and customer health across the Revenue Recovery segment.
What You'll Bring
Bachelor's degree, preferably, in Business, Finance, or Supply Chain, or equivalent professional experience.
5-10 years of experience working with major retailers (Walmart, Sam's Club, Target, Kroger, Amazon) or at a large CPG company, with direct exposure to deductions, chargebacks, or retail compliance programs.
A track record of managing complex customer relationships and navigating competing priorities across large organizations.
Strong written and verbal communication skills, with the ability to explain compliance and technical topics clearly to non-technical stakeholders.
Comfort analyzing data to find root causes and turning that analysis into a clear recommendation.
The ability to work independently, prioritize a full portfolio of accounts, and know when to escalate.
A fast learner who picks up new systems and products quickly and can teach them to others.
Why SPS Commerce
SPS Commerce runs the retail network that connects thousands of retailers, distributors, grocers, and suppliers, including seven of 2025's top 10 retailers. Joining the Enterprise CPG Customer Success team means working with some of the largest CPG brands in the world and helping them turn retail compliance from a source of friction into a source of confidence.
Location:
This role follows a hybrid work model, with regular in-office presence required at our Toronto office.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $94,200 - $141,300 CAD. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
Additionally, you may also be eligible to participate in an annual incentive program. An incentive award, if granted, is based on individual and/or organizational performance.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Minimum 10 years related experience in retail or account management with a Bachelor's degree; or 6 years and a Master's degree; or equivalent combination of education and experience.
- Proven success interfacing with and aligning at an Executive level.
- Excellent organizational skills and written and oral communication skills.
- Ability to drive informal coaching and leadership across the account team and organization.
- Demonstrated success analyzing complex situations, defining objectives, and developing strategies and action plans.
- Strong background in negotiating contract business terms and understanding terms and conditions.
- Proven ability to engage and interact with internal teams to drive issue resolution using forward-thinking solutions.
- Excellent planning and project management capabilities.
- Entrepreneurial outlook with ability to influence company direction through trend analysis and hands-on experience.
- Hybrid role with regular in-office presence required at the Toronto office.
- MBA.
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Healthcare Strength — Health coverage includes medical, dental, vision, and disability, with options like HSA contributions and established carriers. Coverage breadth is described as comparable to larger tech firms.
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Equity Value & Accessibility — Ownership opportunities include an employee stock purchase plan and equity components as part of total compensation. These elements are positioned as meaningful parts of the package across multiple roles.
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Leave & Time Off Breadth — PTO, paid holidays, parental leave, adoption assistance, and volunteer time off are included. Time‑off accrual that increases with tenure is referenced.
SPS Commerce Insights
What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
