Customer Success Executive (Singapore)

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.

Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.

We are seeking a Customer Success Executive to lead the successful deployment and adoption of Hippocratic AI’s technology across health systems in Singapore. You will be responsible for overseeing implementation, engaging key stakeholders, and ensuring our solutions are tailored to the needs of both local and U.S. healthcare contexts.This role requires experience leading technology implementation within health systems, strong communication skills, and cultural fluency across both U.S. and local markets. A strong working understanding of technologies such as AI, LLMs, or NLP is preferred.

Note: While this role is based internationally, we are also open to candidates currently located in the United States who are willing to relocate, provided they have existing authorization to live and work in the destination country.

• Lead and manage end-to-end implementation of Hippocratic AI’s platform in health systems

• Act as the primary point of contact for client stakeholders, including administrative, operational, and IT leaders

• Translate business and operational needs into tailored implementation strategies

• Develop and execute training and change management plans to ensure successful adoption

• Collaborate with Product, Engineering, and AI teams to share customer feedback and refine solutions

• Monitor outcomes and continuously optimize workflows post-launch

• Coordinate with U.S.-based counterparts to ensure alignment across global deployments

Must-Have:

• Proven experience managing or supporting technology implementations within health systems

• Strong knowledge of healthcare operations, IT systems, and digital transformation best practices

• Professional fluency in both English and the local language (written and verbal)

• Deep familiarity with healthcare workflows, stakeholder environments, and system dynamics in both the U.S. and Singapore.

• Exceptional communication, relationship-building, and project management skills

Nice-to-Have:

• Working understanding of AI, large language models (LLMs), or natural language processing (NLP) and how they can be applied in healthcare settings

• Experience collaborating with cross-functional technical teams (e.g., product, engineering, AI research)

• Exposure to EHR systems, interoperability platforms, or patient engagement technologies

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.