Dun & Bradstreet

Customer Success Executive (Partner's Payroll)

Posted 3 Days Ago

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Mumbai, Maharashtra

Hybrid

Junior

Artificial Intelligence • Big Data • Fintech • Machine Learning • Software • Generative AI • Big Data Analytics

A leading global provider of business decisioning data and analytics for almost 200 years.

The Role

As a Customer Success Executive, you'll manage client relationships, provide product support and training, and ensure high usage of DRS and ERS products. You’ll handle invoices, coordinate with vendors, and gather feedback to improve service value. Monthly targets and reporting are key aspects of the role.

Summary Generated by Built In

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Location: Turbhe, Navi Mumbai

Designation: Customer Success Executive

Payroll: Partner's Payroll

Key Responsibilties

Client handling experience and excellent communication & telephonic probing skills
Provide proactive support, guidance, and training to ensure customers maximize product/service value. Should be able to seek feedback on the products sold and guide them on usage and installation of the same
Regular connects with customers for maximizing DRS and ERS website seal installation – monthly target driven
Collated MIS to be sent to the team every evening capturing clients called & new companies added to the database
Client engagement activities like survey emailers etc.
Activation of DRS/ ERS product seals through Online portal and their email delivery to maximize revenue
Coordination with external vendor(s) for printing and dispatch of customer documents/reports
Invoice management - ensuring timely payouts done to vendors for their services

Key Requirements

Graduate with 2-3 years of customer handling experience
Fluent in English
Proficient in MS Excel

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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The Company

HQ: Jacksonville, FL

6,317 Employees

Hybrid Workplace

Year Founded: 1841

What We Do

For almost 200 years, Dun & Bradstreet has helped clients and partners grow and thrive through the power of data, analytics, and data-driven solutions. Our more than 6,000 employees around the world are dedicated to this unique purpose, and we are guided by important values that make us the established leader in business  decisioning data and analytical insights. Our data & insights are valuable at all phases of a business lifecycle and whatever the economic environment.

Why Work With Us

We are at a transformational moment in our company journey, and we’re excited about it. Each day, we are taking steps to transform our culture into one that activates our people’s best work, exploring what needs to change to accelerate creativity and innovation, and challenging ourselves to think differently about how we interact.