Company Description
LGC ASSURE is a business unit within LGC Group, bound by the core purpose of “Science for a Safer World”. Our mission within LGC Assure is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services.
Our core products in the food and beverage sector comprise:
BRCGS: Protecting brands with globally recognized supply chain assurance solutions, based in London – UK, and Milton – Canada.
INFORMED: Delivering quality assurance through globally trusted testing and certification programs for banned substances, based in Cambridge – UK, and Lexington – US.
Safefood360: A leading software provider covering all aspects of compliance, delivered by a team of expert food industry authorities based in Dublin – Ireland.
Job Description
The Customer Success Executive is passionate about building a positive experience for our Informed certified brands by offering outstanding service, attention to detail, and exemplary communication. Working closely with the Account Management and Compliance teams to onboard customers, and ensure compliance with customer happiness, retention, and growth goals. Success in this role relies on building engaging relationships with customers and our internal teams and handling and prioritizing tasks with a positive attitude!
Qualifications
- Account Management: You have experience handling customer relationships and are comfortable building those relationships through written and verbal communication. You can quickly build rapport and trust.
- Task and Priority Management: You can handle a long list of 'to-dos', running expectations and setting priorities without too much stress.
- Communication and Attention to Detail: Both are magnificent; you take pride in the quality of your written work and understand the importance of the details!
Additional Information
LGC is a leading, global life science tools company, providing critically meaningful components and solutions into high-growth application areas across human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.
LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products.
LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.
LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
