About Pinecone:
Pinecone is the leading vector database for building accurate and performant AI applications at scale in production. Pinecone's mission is to make AI knowledgeable. More than 9,000 customers across various industries have shipped AI applications faster and more confidently with Pinecone's developer-friendly technology. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital.
About the Team/Role:
As a Customer Success Engineer (CSE), you'll be the trusted advisor and advocate for our customers, guiding them through the adoption and implementation of our offerings. You’ll work closely with technical stakeholders, ensuring they derive maximum value from our product by deeply understanding their use cases, architectures, and integrations. You’ll partner with Sales, Product, and Engineering to scope solutions, troubleshoot issues, and influence product direction. You’ll also build tooling and processes to shape how we scale our ability to accomplish these goals. Technical fluency, hands-on troubleshooting skills, strong communication, and an AI-first mindset are essential for this role.
Responsibilities:
Serve as a technical point of contact to guide customers on the path to production while ensuring best practices.
Deeply understand user requirements to influence our roadmap and devise short-term solutions to unblock customers.
Collaborate with Sales to conduct regular check-ins, architecture reviews, and success planning.
Build resources to monitor customer health, proactively unlocking opportunities to address issues and uncover growth opportunities.
Troubleshoot issues and provide high-level technical support to top customers.
Build processes and capture knowledge to scale and automate support and success initiatives.
Provide feedback and contribute (as a developer) to all elements of customer experience.
Requirements:
BS in Computer Science or a related technical field or equivalent experience.
Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
Proficiency in one or more popular programming languages (Python, JavaScript).
Bonus Points:
Proficiency with SQL
Experience with Retool, Datadog, or similar monitoring tools.
Experience working with cloud platforms (AWS, GCP, Azure).
Perks & Benefits:
Comprehensive health coverage including medical, dental, vision, and mental health resources
401(k) Plan
Equity award
Flexible time off
Paid parental leave
Annual Company Retreat
WFH Equipment Stipend
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Top Skills
What We Do
Pinecone stands as a leader in the AI industry, dedicated to transforming artificial intelligence and tackling its most pressing challenges head-on. Our mission revolves around augmenting the capabilities of AI models, addressing the issue of AI hallucinations, and ensuring the delivery of accurate and dependable results. Pinecone specializes in vector database technology, a groundbreaking innovation that has reshaped data management for AI applications. Our vector database solutions are designed to help eliminate AI hallucinations, making AI outputs reliable and trustworthy. Moreover, Pinecone's technology streamlines data retrieval, minimizes memory overhead, and optimizes AI operations, crucial for the growing demand for Generative AI (GenAI). With strategic partnerships with industry giants like OpenAI, Google Cloud Platform, AWS, and others, Pinecone plays a central role in advancing the AI landscape. Beyond technology, we foster knowledge sharing through events and educational initiatives, empowering AI engineers and leaders with actionable insights. Pinecone is not just transforming AI; we are helping pave the way for a more dependable and scalable AI future.
Why Work With Us
At Pinecone, our culture emphasizes camaraderie, collaboration, and inclusivity. Deeply rooted in our DNA, we prioritize these values. In the dynamic ML/AI realm, we strive for top engineering solutions, while ensuring a shift to AI that aligns with genuine human values.
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