Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
Summary
As a Customer Success Engineer, you will help to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.
Customer Success Engineer is expected to ensure customer renewals and to increase sales for existing customers.
Main responsibilites include pre-sales engineering, technical project leading, field engineering, post-sales engineering.
Your Responsibilities
Accountability for ongoing value delivered successful solution implementation.
Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices. Resolving technical questions related to networks.
Trusted advisor. Build strong and positive relationships with clients at various levels.
Serve as the key liaison for sales and management to ensure consistent customer satisfaction.
Provide status and service reports to recommend next steps to management.
Setup customer’s cloud environment to match their needs, support configurations of solutions.
Travel to customer premises to ensure successful RFID’s PoC, train customers.
Act as the voice of customer within the company.
Your Experience, Education, and Skills
An Engineering Bachelor’s Degree. Ideally Telecommunications or Computer Science.
Knowledge of computer networks. A clear understanding of IP networks.
2+ years experience in customer-facing roles in a tech company.
Knowledge and experience in RFID technology.
Highly interested in the Retail sector.
Problem-solving capacity to find customer solutions. Strong customer focus.
Excellent written and verbal communication skills.
Fluent in English.
Fluent in Spanish/Catalan.
Willing to travel globally (10% of time).
Benefits
Company that designs and manufactures worldwide RFID equipment for the retail sector
Flexible working hours
23 days off + 2 days extra
Working from home possibility (30%)
New 4000sqm corporate building next to Westfield La Maquinista
Specialty coffee, tea and table tennis
Support for online training programs
Young and dynamic work environment with opportunity to learn from real professionals
Opportunity to grow in a fast-paced international company
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Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
What We Do
Novanta delivers innovations that matter for its medical and advanced industrial OEM customers. If you have a passion for solving complex technical problems that lead to breakthrough performance and that enhance people's lives, come join our growing team. Here is a sample of the many exciting applications we serve: • Innovations that ensure the safety of patients and efficient workflows in hospitals using our novel RFID technology • Innovations in additive manufacturing, also known as 3-D metal printing, using our lightning fast lasers and laser beam steering sub-systems • Innovations in minimally invasive surgery using our highly reliable insufflators, pumps and visualization systems • Innovations in robotics and automation using our precision motors, encoders and drives for superior accuracy • Innovations in smartphone production using our fast, accurate lasers and laser beam steering equipment along with our precision motion systems The driving force behind our growth is the team of talented professionals who share our commitment to our values, and our passion for innovation and for our customers’ success. Novanta has deep expertise in precision medicine and manufacturing, medical solutions, and robotics and automation: Precision Medicine and Manufacturing: • Continuous wave, ultrafast and CO2 lasers, along with laser beam steering components and sub-systems Brands: ARGES, Cambridge Technology, Laser Quantum, Synrad Medical Solutions: Minimally Invasive Surgery: • Insufflators, pumps and disposable tube sets; medical visualization systems, video processing and wireless imaging Brands: NDS, Med X Change, Reach Technology, WOM Detection & Analysis: • RFID readers, machine vision solutions, barcode scanning, light and color measurement Brands: JADAK Robotics and Automation: • Motors, encoders, servo drives, air bearing systems and integrated mechatronic solutions Brands: ATI, Celera Motion (inc. Applimotion, Ingenia, MicroE, Zettlex, Westwind)
