Customer Success Engineer

Robotics will have a massive positive impact on the world economy and global human productivity over the coming decade. At Foxglove, we're excited for this future, and we're building powerful open source and commercial tools to accelerate it.

We're an experienced team of independent thinkers, with a passion for creating high quality products. We're looking for self-motivated and fast-learning individuals to join our mission.

Foxglove is used by some of the biggest names in the robotics industry, across verticals such as warehouse automation, autonomous driving, agriculture, and deep sea exploration. Our customer base is growing fast, and we’re looking for a Customer Success Engineer to help us expand our ability to support our customers in achieving their target outcomes throughout these different industry verticals.

You will play a critical role in ensuring our customers are successfully leveraging the Foxglove platform to meet their development and commercialization goals by providing world-class technical support, working closely with Foxglove’s product and engineering teams to ensure a seamless customer experience, and growing to become a go-to reference point internally and externally for all things technical.

Daily, you will:

• Provide technical support to prospects and customers using the Foxglove platform.

• Act as a liaison between customers and our product and engineering teams to advocate for user needs and platform improvements.

• Develop and maintain documentation, tutorials, and best practices that make adapting the Foxglove platform to specific use cases a breeze.

• Assist in onboarding new customers, providing personalized training, and ensuring successful adoption of the platform.

• Contribute to building out a technical pre- and post-sales team.

Our ideal candidate for this role will have previous experience in the robotics or autonomous vehicles industry, using Foxglove or similar tools. A strong understanding of typical robotics development workflows is important, and a basic understanding of cloud infrastructure and architecture is also helpful. On a typical day, you may engage with everyone from a VP Engineering at a fortune 500 company, to students or individual developers at a small startup. You should thrive in a fast-paced startup environment, and enjoy solving problems and designing processes as you go.

We’re a small, fully remote, global company with team members primarily in the U.S. and Australia. We maintain Pacific Time hours and hire within ±4 hours of U.S. time zones to ensure effective collaboration.

For this position, we're looking for someone located in San Francisco.

• 2+ years experience in technical support roles

• 1+ years using Foxglove or a related visualization tool

• Ability to comfortably query SQL databases

• Comfortable writing scripts in Python and Typescript

• Ability to communicate effectively with everyone from IC engineers to C level executives

• Experience building out processes and writing documentation internally and externally

• Sound understanding of common robotics development workflows

• Ability to quickly grasp new technical concepts easily

• Experience in the autonomous driving or robotics sector

• Prior software engineering experience

• Previous experience leading Customer Engineering or other customer-facing functions

• Competitive equity grant in a Series A company

• 100 % Medical, Dental, and Vision coverage for employees and 75% for dependents

• 401k matching up to 4%

• 4 weeks vacation, plus holidays and winter break

• All expenses paid company off-sites 2x/year