Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job DescriptionYour Career
Our CSEs provide product-level expertise in account setup, deployment, and adoption & optimization, communicating new versions/features, offering product support and advisory, and managing escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.
This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) technologies. This position is available in the United States to work in a local Palo Alto Networks office.
Your Impact
Product Expertise:
Capture customer’s business and risk requirements, translating them into technical requirements
Knowledge of network security products and solutions
Work with Product and Engineering teams to ensure customers and partners get the most out of our products
Exposure with capacity planning, bug scrub, hardware and software lifecycle management
Exposure with NGFW features and services, including App-ID, user-ID, content-ID etc.
Exposure in the planning and execution NGFW software upgrade process in a mission-critical environment.
Product Adoption:
Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
Ensure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
Facilitate customer engagements to ensure strategic alignment and adoption
Customer Impact:
Understanding of NGFW and CDSS best practices and related tools (AIOps, BPA) to help customers maintain the highest levels of security
Understanding of customer software qualification, change management, and testing processes
Ability to create and present effective QBR/EBR presentations
Perform and document root cause analysis
Influence key stakeholders (internal and external) with strategic insights and recommendations
Your Experience
5+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
Strong experience in supporting common end user software (Windows, Mac, Linux)
Strong experience in using tools such as Salesforce, JIRA, Gainsight or Tableau
Working experience with public cloud platforms such as AWS, Azure, GCP, Oracle (preferred)
Experience in working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
Skilled in managing customer escalations with experience in technical support, account management
Some experience with configuring and deploying CDSS features
Some knowledge of customer software qualification, change management, and testing processes
Ability to create and present effective QBR/EBR presentations
Perform and document root cause analysis
Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Ability to multi-task and work in a fast-paced environment
Preferred: Prior security certification (PCNSA, PCNSE, CCNA, CCNP, CCIE or similar)
Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites
The Team
Customer Success Engineers (CSEs) are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive method to ensure customers achieve their required outcomes with a product or a service through tailored end to end technical execution & guidance. Our team is responsible for implementing custom integrations & workflows to ensure the solutions are fully integrated into the customers tech environment.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $110000 - $140000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Top Skills
What We Do
As the global AI and cybersecurity leader, Palo Alto Networks (NASDAQ: PANW) is dedicated to protecting our digital way of life via continuous innovation. Trusted by more than 70,000 organizations worldwide, we provide comprehensive AI-powered security solutions across network, cloud, security operations and AI, enhanced by the expertise and threat intelligence of Unit 42. Our focus on platformization allows enterprises to streamline security at scale, ensuring protection fuels innovation.
Why Work With Us
We are relentless in protecting our customers and their customers from bad actors, threats, and slow downs. This shows up in our speed, thirst to solve problems, our values. We are united in this mission and the unique ideas it takes to keep up. This is why we embrace each individual who is part of our team determined to make a difference.
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