Customer Success Engineer

PlexTrac is the #1 AI-powered penetration test reporting tool and platform for real time threat exposure management. It helps cybersecurity teams address the most critical threats and vulnerabilities efficiently. This innovative approach has allowed PlexTrac to gain significant traction among companies and teams of all sizes, including several of the Fortune 500.

Having recently closed a $70 million Series B funding round as of February 2022, PlexTrac is poised for exponential growth and is seeking top notch talent for strategic roles to join the team. Candidates interested in leveraging extensive professional experience to build innovative programs around a new concept in the cybersecurity market and who love working in a fast-paced, energetic start-up environment should apply!

PlexTrac Mission and Culture is to empower teams to win the right cybersecurity battles. PlexTrac is culturally a mission-oriented organization, by which we mean that we seek to make the lives of our customers better knowing that their improved efficiency and effectiveness has a direct impact on the security of our world. Likewise, we seek to improve the lives of our employees by creating a workplace in which they can flourish professionally and personally. We are flexible, creative, collaborative, detail oriented, humble, hard workers who practice what we preach. Those attributes in our team members lead to and are rewarded with a fast-paced, never boring, fun loving work environment — whether we are physically or virtually present with one another.

Our core values describe us as humans and leaning into them is how we define success:

• Integrity through transparency and accountability 
• Aggressive innovation
• Positively impact people
  

We are seeking a skilled and motivated Customer Success Engineer (Malta based) to join our dynamic team. This role will be responsible for building strong relationships with customers, understanding their technical needs, and providing timely and effective technical and product guidance and/or assistance to ensure their success with our products/services.

Collaborating with cross-functional teams and acting as a bridge between customers and internal teams to drive customer satisfaction and product improvement is needed to be successful in this role.

Key Responsibilities

• Serve as the primary technical contact for assigned customers, understanding their requirements and ensuring successful product adoption
• Deliver expert technical guidance and troubleshooting throughout onboarding, implementation, and the customer lifecycle
• Collaborate with engineering, product, and support teams to resolve technical challenges and enhance customer experience
• Configure, customize, and optimize products to meet specific customer needs
• Conduct technical demos, training sessions, and knowledge-sharing initiatives to promote product best practices
• Maintain thorough documentation of customer interactions, solutions, and internal processes to strengthen team knowledge
• Partner with sales and success teams to ensure smooth handovers, identify growth opportunities, and support renewals or expansions
• Collect and relay customer feedback and insights to influence product and service improvements
• Develop and maintain customer-facing resources to encourage self-service and product enablement
  

Qualifications

• Malta based, and able to work UK business hours (9am-5pm).

• Bachelor’s degree in a technical field (Computer Science, Engineering, etc.) or equivalent experience preferred
• Excellent communication skills in English; additional languages are a plus
• 5–8 years in a customer-facing technical role (Customer Success, Solutions Engineering, or Technical Support)
• Security expertise required; knowledge of cybersecurity, pentesting, compliance frameworks, or reporting tools is advantageous
• Strong technical proficiency in:
  • Cloud hosting, Bash & Python scripting, Linux (Ubuntu, Red Hat)
  • GitHub, email server setup, JSON/XML/CSV data handling
  • SSH, permissions, Docker (Kubernetes a plus), SQL/NoSQL databases (Postgres, Couchbase)
  • Familiarity with Atlassian tools (Jira, Confluence)
• Proven problem-solving and troubleshooting skills with a customer-first mindset
• Comfortable explaining complex technical concepts to non-technical audiences
• Experienced with CRM and ticketing systems
• Proactive, self-motivated, and adaptable to a fast-paced, evolving environment

Why Join Us:

• Competitive base salary
• Flexible remote or hybrid work environment
• Supportive, inclusive culture with continuous learning and mentorship
• Make an impact in a high-growth, evolving startup environment
  

PlexTrac is an equal opportunities employer. We are committed to creating an inclusive workplace that values diversity and promotes equality of opportunity for all. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. If you require assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please send a request via email to [email protected].

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