At Sanction Scanner – 2x Deloitte EMEA Winner & 3x Deloitte Fast 50 Winner – we help financial institutions in 70+ countries fight financial crime with our cutting-edge compliance solutions. We’re looking for a Customer Success Engineer who will play a hybrid role between our customers and product team — ensuring smooth onboarding, resolving technical challenges, and championing customer success.
🌟 Why You'll Love Working with Us- Impactful Role: Work directly with customers to ensure their success while shaping our product with real-world feedback.
- Technical + Customer-Facing: Combine your problem-solving skills with direct client interactions.
- Growth-Oriented Culture: Join a fast-scaling SaaS company where continuous learning and development are prioritized.
- Global Exposure: Support leading banks, fintechs, and financial institutions worldwide.
- Onboarding & Implementation: Guide customers through technical setup, API integrations, and initial configuration.
- Customer Support: Respond to and resolve technical issues, escalating when necessary.
- Collaboration with Product: Gather feedback, document feature requests, and work closely with product & engineering teams to improve our solutions.
- Problem Solving: Diagnose issues, replicate bugs, and provide clear documentation to internal teams.
- Customer Advocacy: Act as the voice of the customer within Sanction Scanner, ensuring their needs influence product decisions.
- Knowledge Sharing: Build documentation, FAQs, and training resources to support customers and scale success.
- Cross-Functional Alignment: Collaborate with Customer Success Managers, Sales Engineers, and Product Managers to deliver the best possible customer outcomes.
- Experience: Minimum 2+ years in a customer-facing technical role (Customer Success Engineer, Technical Support Engineer, Solutions Engineer, or similar).
- Technical Skills: Understanding of APIs, SaaS platforms, and troubleshooting methods.
- Communication: Strong spoken and written English; able to explain technical concepts to non-technical audiences.
- Customer Focus: Passion for helping customers succeed, with patience and problem-solving mindset.
- Collaboration: Ability to work cross-functionally with Product, Engineering, and Success teams.
- Tools: Experience with CRM (HubSpot preferred), ticketing systems, and knowledge base platforms.
- Competitive Compensation Package – NET salary with performance bonus.
- Meal compensation for a nutritious lunch.
- Inclusive health benefits.
- Recognition & Reward Culture – your contributions will be appreciated.
- Training & development budget.
- Digital membership support.
- Flexible dress code.
- International team culture with opportunities to grow.
We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.
Top Skills
What We Do
Drive AML insights with our AML solutions.
Sanction Scanner is your go-to partner for cutting-edge AML solutions, specializing in risk management and compliance.
Our mission is to provide turnkey risk solutions that empower businesses to navigate the ever-evolving landscape of financial crime with confidence and ease.
Our suite of products includes Customer & Company Screening, Transaction Monitoring, Fraud Detection, Customer Risk Assessment, Daily Ongoing Monitoring, and Payment Screening. These innovative tools, combined with our passionate team, ensure that our clients can focus on their core business while we handle the complexities of compliance and risk management.
We’re not just a compliance tool; we’re a global movement. With customers in 50+ countries and trusted by 500+ international companies—including industry giants like Papara, Unity, DLL, Mondu, GIG, Airhelp, Generali, TPAY, Taxfix, TOGG, Türk Telekom, United Payment, Koç Holding, Qwist, and many more.
—we’re redefining what it means to stay compliant and secure.
Whether you’re looking to partner with us, join our team, or simply stay in the loop, we invite you to follow our journey. Together, we can create a safer, more transparent world.
