About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
About the Role
The Customer Success Engineer is a highly technical, strategic advisor dedicated to supporting global customers operating Global Capability Centres (GCCs) in India. Moving beyond the traditional scope of account management, this position requires a strong technical aptitude to provide hands-on, day-to-day technical guidance and establish DevOps best practices directly with India-based delivery teams.
Operating much like a Pre-Sales Engineer or Solutions Architect, you will act as a "Tier 1" technical partner and an extension of the customer's engineering team. Crucially, you will work closely with a global team, collaborating cross-functionally to creatively solve complex problems and deliver seamless customer experiences. You will leverage deep technical acumen to optimize Salesforce DevOps delivery, streamline complex release processes, and ensure seamless adoption. You will own the full account lifecycle and drive tailored success plans while acting as the definitive technical expert to help India GCCs scale efficiently, mitigate deployment risks, and maximize the value of the Copado platform.
What You'll Do
- Own account relationships and provide technical guidance for DevOps setups in India
- Serve as a trusted in-person advisor for Global Capability Centres (GCCs)
- Develop customer success plans and conduct QBRs analyzing DORA metrics
- Optimize release processes, demonstrate ROI, and drive long-term Copado adoption
- Partner with Sales, Product, and Engineering to resolve customer escalations
- Mitigate release risks and deliver seamless enterprise platform experiences
- Identify technical gaps in customer environments where Copado adds value
- Partner with Sales to expand the platform's footprint
What We're Looking For
- 6–10 years in technical, customer-facing SaaS/Cloud roles (Pre-Sales, Solutions Architect, DevOps Consultant, Technical CSM)
- Core technical expertise in Git, CI/CD, and deployment pipelines
- Proven experience supporting global enterprise customers and GCC operational frameworks
- Track record of conducting QBRs, driving value realization, and leading consultative architecture discussions
- Familiarity with Salesforce DevOps and Agile methodologies
- Experience with enterprise integrations across ALM, ITSM, and security/compliance toolchains
- Strong problem-solving skills with a history of building scalable success playbooks
- Proven ability to manage technical risk and lead organizational transformations
Skills Required
- 6-10 years of professional experience in a highly technical, customer-facing role within a SaaS or cloud environment
- Experience as a Pre-Sales Engineer, Solutions Architect, DevOps Consultant, or highly technical Customer Success Manager
- Strong foundational DevOps expertise, including Git, CI/CD, and pipelines
- Ability to lead technical troubleshooting, architecture discussions, and business reviews
- Experience supporting global customers and understanding Global Capability Centre operational frameworks
- Track record of driving enterprise customer success through strategic engagement, proactive risk management, and tailored success plans
- Exceptional problem-solving skills and ability to propose creative, scalable solutions
- Experience conducting Quarterly Business Reviews, using value realization frameworks, and optimizing adoption
- Familiarity with Copado, Salesforce DevOps, or related release management tools
- Knowledge of Agile methodologies, DevOps transformation, and testing frameworks
- Understanding of enterprise toolchain integrations, including ALM, ITSM, security, and compliance tools
- Experience developing scalable playbooks, success plans, and enterprise engagement strategies
What We Do
Copado is the leader in AI-powered DevOps for Salesforce and business applications. Backed by Insight Partners, SoftBank, IBM, Capgemini and Salesforce Ventures, Copado delivers Org Intelligence to simplify complexity and bring clarity to enterprise delivery. Copado unifies planning, building, testing and releasing on Salesforce with built-in trust, automation and governance. More than 1,750 global brands — including Coca-Cola, Medtronic, T-Mobile and Volkswagen — use Copado to accelerate digital transformation, achieving 20x more frequent releases, 95% less downtime, 10x faster testing and 20% greater productivity.
