Customer Success Engineer

Posted 2 Days Ago
Be an Early Applicant
2 Locations
Remote
Senior level
Software • Analytics • Semiconductor
The Role
Provides on-site technical expertise for semiconductor final test handlers, troubleshooting complex equipment issues, guiding repairs, supporting maintenance, and driving root-cause resolution. Acts as the primary customer contact, monitors account health, advocates for customer needs, identifies improvement opportunities, and coordinates with sales and applications teams on growth. The role requires extensive hands-on handler experience, electromechanical troubleshooting skills, strong communication, and primarily customer-site work in the Philippines.
Summary Generated by Built In

Equipment Responsibilities (70%) 

  • Serves as the on-site equipment domain expert for semiconductor final test handlers — pick-and-place platforms (MATRiX, MT9510) and gravity-feed platforms (SO1K/2K, MT9918). 

  • Provides proficient recommendations for simple to complex equipment-related issues; guides root-cause analysis through to resolution. 

  • Offers technical guidance during repair and maintenance work on an as-needed basis, including acting as a backup support resource when service personnel are unavailable. 

  • Uses equipment experience to identify improvement and feature opportunities for the customer and internal teams. 

  • Drives critical tasks to closure — bold enough to push internal teams or the customer when resolution demands it. 

  • Leads technical gathering and translates business needs into technical scope. 

Customer Success Responsibilities (30%) 

  • Serves as the primary on-site point of contact, building trusted-advisor relationships at operational and management levels. 

  • Monitors account health, engagement, and satisfaction; proactively mitigates risks. 

  • Advocates for the customer internally by channeling feedback to product, engineering, and support teams. 

  • Coordinates with sales and applications teams to identify growth opportunities. 

 

What We’re Looking For 

  • 5+ years of hands-on repair and maintenance experience on semiconductor final test handlers — MATRiX, MT9510, SO1/2K, MT9918 strongly preferred; experience with other pick-and-place and gravity-feed handlers will also be considered. 

  • Good electromechanical skills and above-average troubleshooting skills. 

  • Working knowledge of common AI tools to support troubleshooting, documentation, and analysis. 

  • Bachelor’s degree in engineering or equivalent experience. 

  • Willingness to be based at the customer site at least 90% of the time; travel within the Philippines with occasional international travel. 

  • Excellent written and verbal communication skills in English and Filipino 

Skills Required

  • 5+ years of hands-on repair and maintenance experience on semiconductor final test handlers
  • Experience with MATRiX, MT9510, SO1K/2K, and MT9918 handlers
  • Experience with other pick-and-place and gravity-feed handlers
  • Good electromechanical skills
  • Above-average troubleshooting skills
  • Working knowledge of common AI tools for troubleshooting, documentation, and analysis
  • Bachelor's degree in engineering or equivalent experience
  • Willingness to be based at the customer site at least 90% of the time
  • Willingness to travel within the Philippines and occasionally internationally
  • Excellent written and verbal communication skills in English and Filipino

Cohu, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cohu, Inc. and has not been reviewed or approved by Cohu, Inc..

  • Retirement Support A company-sponsored 401(k) with employer matching contributions is described in filings, supporting long-term savings. Company materials also highlight retirement programs as part of a comprehensive package.
  • Equity Value & Accessibility An employee stock purchase plan with a discounted lookback feature is outlined, expanding access to ownership. This structure can enhance total rewards value beyond base pay.
  • Leave & Time Off Breadth Company materials outline robust paid time off programs and parental leave for all new parents. Time-off programs are presented as part of a comprehensive, globally relevant benefits suite.

Cohu, Inc. Insights

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The Company
HQ: San Diego, CA
2,252 Employees
Year Founded: 1957

What We Do

Cohu is a leading supplier of semiconductor test and inspection & metrology handlers, micro-electromechanical system (MEMS) test modules, test contactors, thermal sub-systems and semiconductor automated test equipment used by global semiconductor and electronics manufacturers and semiconductor test subcontractors. Our product portfolio is focused on increasing yield, reducing cost of test, and accelerating time-to-market. Cohu is a publicly traded (NASDAQ: COHU) global company with headquarters in Poway, CA. We have a global footprint with ~3,000 employees. We are the leading supplier of Semiconductor Test and Inspection & Metrology Handlers and Test Contactors. We have market leadership in RF Power Amplifier/Front-End Module Testing.

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