JetBrains is a leading software company. For over 25 years, we have strived to make the most effective developer tools on earth. Our tools accelerate production, empowering developers and teams worldwide to grow, discover, and create.
YouTrack is a project management tool used by more than 100,000 teams worldwide. In recent years, YouTrack has seen steady growth in both revenue and customer adoption. We continue to actively develop YouTrack and have a strong roadmap ahead.
The YouTrack Marketing and Business Development team is seeking Customer Success Engineer. You’ll be responsible for cultivating relationships with our small, mid-sized, and enterprise customers, as well as for helping our partners develop their capabilities to deploy YouTrack successfully, both in the DACH region and worldwide.
As part of our team, you will:
- Provide technical guidance and pre-sales engineering assistance to potential new customers.
- Provide onboarding sessions for new customers and technical training for existing ones.
- Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
- Manage existing large accounts and work proactively to retain and develop them.
- Act as a liaison between customers and the product team.
- Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.
We’ll be excited to have you on our team if you:
- Have at least three years of customer-facing experience in project management, software development, or a related discipline.
- Can speak and write English fluently, as it is the preferred language of communication with customers, partners, and the team.
- Have strong interpersonal communication skills, both verbal and written.
- Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
- Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
- Are able to work efficiently and independently in a distributed team.
- Have a proven track record of building and developing relationships in the B2B sphere.
- German language skills would be a plus, but they are not mandatory.
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Skills Required
- At least three years of customer-facing experience in project management, software development, or a related discipline.
- Fluent spoken and written English.
- Strong interpersonal communication skills, verbal and written.
- Comfortable giving in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
- Technical background with experience in developer tools and hands-on experience in software development, QA, system administration, or release automation.
- Able to work efficiently and independently in a distributed/remote team.
- Proven track record of building and developing relationships in the B2B sphere.
- German language skills.
JetBrains Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JetBrains and has not been reviewed or approved by JetBrains.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered market-competitive for many product and engineering roles in key locations, with published salary ranges on some postings aiding expectation-setting. Feedback suggests total compensation feels fair relative to local markets even if packages are positioned as “competitive but not top‑of‑big‑tech”.
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Flexible Benefits — Flexible Benefits: Work setup includes hybrid/remote options and flexible hours across many locations. The ability to work abroad for part of the year adds practical flexibility to where work gets done.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Time off includes additional vacation days beyond local minimums in many countries. U.S. materials also highlight PTO, sick leave, and holidays, underscoring breadth beyond statutory baselines.
JetBrains Insights
What We Do
JetBrains creates intelligent software development tools consistently used and trusted by 11.4 million professionals and 88 Fortune Global Top 100 companies. Our lineup of more than 30 products includes IDEs for most programming languages and technologies, such as IntelliJ IDEA, PyCharm, and others, as well as products for team collaboration, like YouTrack and TeamCity. JetBrains is also known for creating the Kotlin programming language, a cross-platform language used by more than 5 million developers worldwide yearly and recommended by Google as the preferred language for Android development. The company is headquartered in Prague, Czech Republic, and has offices around the world. JetBrains IDEs * IntelliJ IDEA (Java and Kotlin Developers) * PyCharm (Python developers) * PhpStorm (PHP developers) * GoLand (Go developers) * Rider (.NET developers) * CLion (C and C++ developers) * Rust Rover (Rust developers) * WebStorm (JavaScript & TypesScript developers) * RubyMine (Ruby and Rails developers) * DataGrip (Tool for multiple databases) * ReSharper (Extension for Visual Studio) * Fleet (Multilingual IDE and code editor) * Aqua (IDE for test automation engineers) .NET & Visual Studio: * Rider (IDE for .NET developers) * ReSharper (Extension for Visual Studio) * ReSharper C++ (Visual Studio Extension for C++ developers) * dotCover (.NET Unit Test Runner and Code Coverage Tool) * dotMemory (.NET Memory Profiler) * dotTrace (.NET Performance Profiler) * dotPeek (.NET decompiler and assembly browser) Team Tools: * TeamCity (Powerful CI out of the box) * YouTrack (Project management for all your teams) * Space (Intelligent code collaboration platform) * Datalore (Collaborative data science platform) * Qodana (Code quality platform for teams) Programming Languages: * Kotlin (Programming Language for the JVM and Android) * MPS (Create Your Own Domain-Specific Language) Education: * JetBrains Academy (Learn and Teach Computer Science) Profile by JetBrains s.r.o.
