Customer Success Engineer - MENA

At Securonix, we’re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM, SOAR, UEBA & Threat Intel Platform (TIP) provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix  AgenticAI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.  

Recognized as a six-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience—all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance. 

Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale. 

At Securonix, we are driven by our core values and place our people at the heart of everything we do: 

• Winning as One Team: We work together with universal respect to achieve aligned outcomes 

• Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers 

• Agility in Action: We embrace change and are unified in our purpose and objectives amidst change 

Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.

Job Summary:

As a Customer Success Engineer you will be the technical backbone of the customer journey, working closely with our clients to ensure the successful deployment, adoption, and optimization of our cybersecurity platform ThreatQ. You will own the post-sales technical relationship, guiding customers through onboarding, integrations with internal tools and threat feeds, and building threat intelligence workflows. You’ll serve as a trusted advisor, bridging the gap between customers and the ThreatQuotient’s internal teams - Technical Support, Sales, Professional Services and Engineering, with a focus on driving satisfaction, and retention. This role combines technical acumen, cybersecurity expertise, and customer-centric problem-solving.

Responsibilities:

• Own the technical onboarding process, ensuring successful implementation and configuration of the ThreatQ platform.
• Serve as a subject matter expert in threat intelligence and ThreatQ’s data model, APIs, connectors, and integrations (e.g., SIEMs, TIPs, EDR tools, orchestration platforms).
• Work closely with customer SOC, CTI, and IR teams to map use cases, optimize threat workflows, and operationalize threat intelligence.
• Proactively monitor customer health and platform usage to ensure retention, satisfaction, and renewal success.
• Develop and deliver regular technical business reviews and product enhancement recommendations.
• Collaborate with ThreatQuotient’s Sales, Product, Engineering, and Support teams to relay customer feedback and resolve issues effectively.
• Create custom scripts or integrations using ThreatQ’s APIs when needed.
• Maintain knowledge base articles, playbooks, and deployment documentation.
• Understand customers’ desired outcomes and work proactively to ensure that all customers receive maximum value from the product.
• Maintain customer feedback into ThreatQuotient’s internal systems of record.

Qualifications:

• 5+ years in a customer-facing technical role in cybersecurity (e.g., Customer Success Engineer, Solutions Architect, Technical Account Manager).
• Hands-on experience with threat intelligence platforms or data (e.g., STIX/TAXII, MISP, ATT&CK framework).
• Experience with common cybersecurity tools (Splunk, CrowdStrike, Palo Alto, etc.) and threat intelligence feeds (Recorded Future, Mandiant, Intel471, etc.).
• Strong communication and presentation skills with both technical and business audiences.
• Experience with scripting languages (e.g., Python, Bash) is a plus
• Understanding of networking, Linux, and cloud environments (AWS, Azure, GCP) is a plus.
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree or equivalent experience
• Occasional travel may be needed but no more than 10% of the time
• Requires native Arabic speaker

Securonix is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with Securonix is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, Securonix will make reasonable accommodations for qualified individuals with disabilities.