Company Description
About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.
Job Description
CyberArk is looking for a highly motivated, energetic and focused Customer Success Engineer to be based in the LATAM region. As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities, and secure a successful renewal for our customers.
Responsibilities:
- Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
- Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
- Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
- Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives
- Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
- Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners.
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Qualifications
- BA or equivalent experience (Computing or related degree)
- 3-5 years relevant work experience in customer success, consulting, development, engineering or similar roles
- Previous experience with Cybersecurity is required
- Comfortable working with executive level resources at fortune 500 companies
- Knowledge of the following technologies is desirable
- Windows/Active Directory administration, knowledge of UNIX/Linux, databases
- Strong experience with IAM solutions including IdP's and MFA solutions (CyberArk Identity, Okta, Ping, Entra ID, Active Directory) administration
- Experience with cloud technologies such as AWS, Azure, GCP
- Scripting knowledge using REST API’s a plus
- Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions; excellent leadership and consensus building skills
- Ideal candidate is a native Spanish speaker and Fluent in English. Other languages are an advantage
Additional Information
CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Top Skills
What We Do
CyberArk is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.
For over a decade CyberArk has led the market in securing enterprises against cyber attacks that take cover behind insider privileges and attack critical enterprise assets. Today, only CyberArk is delivering a new category of targeted security solutions that help leaders stop reacting to cyber threats and get ahead of them, preventing attack escalation before irreparable business harm is done. At a time when auditors and regulators are recognizing that privileged accounts are the fast track for cyber attacks and demanding stronger protection, CyberArk’s security solutions master high-stakes compliance and audit requirements while arming businesses to protect what matters most.
With offices and authorized partners worldwide, CyberArk is a vital security partner to more than 6,770 global businesses, including:
More than 50% of the Fortune 500
More than 35% of the Global 2000
CyberArk has offices in the U.S, Israel, U.K., Singapore, Australia, France, Germany, Italy, Japan, Netherlands and Turkey.
