The Role
The Customer Success Engineer supports gig customers by guiding API integrations, translating technical concepts, and ensuring efficient onboarding workflows. Responsible for customer engagement, technical demonstrations, and improving developer resources.
Summary Generated by Built In
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
We are hiring a Customer Success Engineer to support our Gig vertical, working directly with high-growth platforms that rely on real-time, API-driven background screening and identity workflows to onboard and manage their workforce. This role is designed for someone with strong engineering fundamentals and a teacher mindset. Someone who enjoys translating complex technical concepts into clear, actionable guidance for customers.
Customer Success Engineers serve as the primary technical resource for our gig customers and prospects. You will work closely with customer engineering teams to guide API integrations, help them design scalable workflows, and ensure they are able to move from evaluation to production efficiently and confidently. Many of our gig customers operate in fast-paced environments with unique onboarding and compliance needs, and this role plays a critical part in enabling those workflows through our platform.
Prior experience working with gig or marketplace platforms is helpful but not required. We are equally excited about candidates who bring strong API experience, curiosity, and a willingness to learn new business models
While the role is 100% remote, individual must be located in the United States.
This Is The Job For You If You:
Responsibilities:
What You May Need to be Successful:
Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $130,000-$140,000 annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
We are hiring a Customer Success Engineer to support our Gig vertical, working directly with high-growth platforms that rely on real-time, API-driven background screening and identity workflows to onboard and manage their workforce. This role is designed for someone with strong engineering fundamentals and a teacher mindset. Someone who enjoys translating complex technical concepts into clear, actionable guidance for customers.
Customer Success Engineers serve as the primary technical resource for our gig customers and prospects. You will work closely with customer engineering teams to guide API integrations, help them design scalable workflows, and ensure they are able to move from evaluation to production efficiently and confidently. Many of our gig customers operate in fast-paced environments with unique onboarding and compliance needs, and this role plays a critical part in enabling those workflows through our platform.
Prior experience working with gig or marketplace platforms is helpful but not required. We are equally excited about candidates who bring strong API experience, curiosity, and a willingness to learn new business models
While the role is 100% remote, individual must be located in the United States.
This Is The Job For You If You:
- Are cool-headed problem solver who enjoys working at the intersection of technology and customer outcomes.
- Are comfortable engaging directly with customer engineers and technical stakeholders, explaining concepts clearly and adapting your approach based on audience and use case.
- Can take abstract requirements and translate them into practical, scalable API-based solutions.
- Thrive in environments with ambiguity and evolving requirements and proactively ask questions to drive clarity.
- Enjoy collaborating closely with engineers, product managers, client success partners, sales teams, and customer technical teams.
- Are interested in supporting modern, API-first platforms, including those operating in high-volume or on-demand workforce environments, even if you have not worked in the gig economy before.
Responsibilities:
- Act as a subject matter expert on First Advantage’s API capabilities, with a focus on supporting gig and high-volume onboarding use cases.
- Work directly with prospects and customers to understand their technical requirements and guide them through API integration design and best practices.
- Deliver technical demonstrations and walkthroughs for new and existing customers, clearly explaining how our APIs can be used to support their workflows.
- Partner with internal teams to capture customer feedback, document integration challenges, and influence improvements to API functionality and developer experience.
- Help maintain and improve public-facing API documentation and developer resources to support customer self-service and faster integration.
What You May Need to be Successful:
- 4+ years in software engineering or similar role; API experience required skill
- Strong familiarity with RESTful APIs.
- Backend experience with Postman, Java, Node.js, Python
- Strength writing production-ready, scalable code
- Technical support experience strongly preferred.
- Ability to translate technical concepts into business concepts and vice-versa; strong communication skills.
- Develop tools, processes and best practices to ensure customers are realizing the best possible value from the API solution and the platform.
- Strong project management skills and experience working in an agile development environment.
Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
- Access to new tech and growth opportunities, and leaders who want to see you succeed!
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $130,000-$140,000 annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
Skills Required
- 4+ years in software engineering or similar role
- API experience required
- Strong familiarity with RESTful APIs
- Backend experience with Postman, Java, Node.js, Python
- Strength writing production-ready, scalable code
- Technical support experience strongly preferred
- Ability to translate technical concepts into business concepts
- Strong project management skills and experience working in an agile development environment
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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The Company
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
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