Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.
ResponsibilitiesCustomer Usage: Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.
Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.
Regular Engagement: Schedule and conduct regular touch bases with customers.
Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.
Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.
Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements.
This is a fully remote position.
Requirements- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
- Deep understanding of modern Cyber Security technologies and trends
- Understanding of regulatory frameworks such as DORA & NIST
- Previous experience working with a Cyber Security Vendor a distinct advantage
- 5+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
- Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
- Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
- Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
- Experience conducting training sessions or workshops is a plus.
- Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
Skills Required
- Bachelor's degree in a relevant technical field
- Deep understanding of modern Cyber Security technologies and trends
- Understanding of regulatory frameworks such as DORA & NIST
- 5+ years of experience in a customer success, technical support, or related role
- Strong technical background to understand complex technical concepts
- Technical understanding of Active Directory, REST APIs, scripting technology, and Operating Systems
- Excellent communication and interpersonal skills
- Experience conducting training sessions
- Strong problem-solving and analytical skills
What We Do
Zero Networks fixes the root cause of most successful cyberattacks - overly open networks and excessive logon permissions - with a simple, fully automated platform for zero trust segmentation and remote access. Zero Networks learns and automatically restricts network and user access to what's strictly essential, leveraging multi-factor authentication to stop attacks from spreading.
