Job Title: Customer Success Engineer – Cloud Engineering & Platform Enablement
Corporate Title: AVP
Location: Bangalore, India
Role Description
At DWS, we’re capturing the opportunities of tomorrow. You can be part of a leading, client-committed, global Asset Manager, making an impact on individuals, communities, and the world.
Join us on our journey, and you can shape our transformation by working side by side with industry thought leaders and gaining new and diverse perspectives. You can share ideas and be yourself, whilst driving innovative and sustainable solutions that influence markets and behaviours for the better.
As part of the Customer Success Engineering function within Core Technology & Transformation Horizontal, you will work closely with application and platform teams to simplify cloud onboarding, standardize infrastructure delivery, and enable secure adoption of DWS cloud capabilities. The role focuses on building reusable engineering patterns, improving developer experience, and helping teams consume cloud, DevOps, and AI-enabled delivery capabilities effectively.
Read more about DWS and who we are here.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Act as a Customer Success Engineer for DWS application teams to accelerate secure cloud adoption, resolve blockers, and improve developer experience across the DWS Cloud Enclave.
Support onboarding, migration readiness, environment setup, productionisation, and platform consumption for cloud-based applications.
Build reusable cloud patterns, Terraform modules, GitHub workflows, templates, and self-service assets to simplify infrastructure delivery.
Provide hands-on support across GCP, automation, IAM, networking, observability, deployment workflows, and platform integration topics.
Embed SDLC, security, risk, and governance requirements into practical engineering and DevOps delivery patterns.
Leverage GitHub, infrastructure-as-code, and AI-assisted engineering tools to improve speed, quality, documentation, and troubleshooting.
Create knowledge base content, onboarding guides, FAQs, and examples to scale support across vertical teams.
Collaborate with platform, security, architecture, SDLC, and application teams to improve platform capabilities and standardise cloud adoption.
Contribute to future CSE initiatives including Cloud Champions, vertical capability uplift, self-service automation, and AI-enabled engineering productivity.
Your skills and experience
Must-have skills / experience
4–8 years of experience in cloud engineering, DevOps, infrastructure automation, platform engineering, SRE, or application enablement roles.
Hands-on experience with infrastructure-as-code, preferably Terraform, including module usage, reusable patterns, code reviews, remote state, and environment-based configuration.
Working knowledge of at least one major cloud platform, preferably GCP, with understanding of core services across compute, containers, storage, IAM, networking, databases, monitoring, and deployment workflows.
Experience with GitHub or similar source control platforms, including pull requests, branching strategies, code review practices, repository structure, and CI/CD workflow integration.
Strong understanding of cloud and DevOps fundamentals, including automation, deployment pipelines, access control, environment management, troubleshooting, and operational readiness.
Ability to work directly with application teams to understand requirements, resolve blockers, guide onboarding, and support cloud/platform adoption.
Good communication and documentation skills, with the ability to explain technical topics clearly to distributed teams across India, Germany, and the UK.
Basic scripting or programming ability in one or more languages such as Python, Java, .NET, Go, or shell scripting.
Nice-to-have skills / exposure
Hands-on exposure to GCP services such as GKE, Cloud Run, Compute Engine, Cloud SQL, Cloud Storage, IAM, VPC, KMS, Cloud Build, Cloud Monitoring, or VPC Service Controls.
Experience building reusable engineering assets, such as Terraform modules, GitHub workflow templates, onboarding guides, reference implementations, or self-service automation.
Familiarity with enterprise SDLC, security, risk, and governance practices, especially in regulated environments such as banking, financial services, or asset management.
Exposure to developer experience or internal platform enablement initiatives, such as cloud onboarding, migration support, platform consumption, golden paths, or self-service journeys.
Interest in or exposure to AI-assisted engineering tools, such as GitHub Copilot or similar tools for coding, documentation, troubleshooting, or productivity improvement.
Experience with observability and operational readiness, including logging, monitoring, alerting, incident support, or productionisation practices.
Education / Certification
Relevant cloud, DevOps, or platform engineering certification is desirable, such as Google Cloud, Terraform, Kubernetes, GitHub, or CI/CD-related certifications.
Bachelor’s degree from an accredited college or university with a concentration in Science, Engineering, or an IT-related discipline (or equivalent).
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
How we’ll support you
Training and development to help you excel in your career.
Coaching and support from experts in your team.
A culture of continuous learning to aid progression.
A range of flexible benefits that you can tailor to suit your needs.
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.
Skills Required
- 4–8 years of experience in cloud engineering, DevOps, infrastructure automation, platform engineering, SRE, or application enablement
- Hands-on infrastructure-as-code experience, preferably Terraform, including reusable modules, code reviews, remote state, and environment-based configuration
- Working knowledge of at least one major cloud platform, preferably GCP, including compute, containers, storage, IAM, networking, databases, monitoring, and deployment workflows
- Experience with GitHub or similar source control platforms, pull requests, branching, code reviews, repository structure, and CI/CD workflows
- Strong understanding of cloud and DevOps fundamentals, automation, deployment pipelines, access control, environment management, troubleshooting, and operational readiness
- Ability to work directly with application teams to resolve blockers and support cloud or platform adoption
- Strong communication and documentation skills for distributed teams
- Basic scripting or programming ability in Python, Java, .NET, Go, or shell scripting
- Bachelor’s degree in Science, Engineering, IT, or an equivalent discipline
- Hands-on exposure to GCP services such as GKE, Cloud Run, Compute Engine, Cloud SQL, Cloud Storage, IAM, VPC, KMS, Cloud Build, Cloud Monitoring, or VPC Service Controls
- Experience building reusable engineering assets, Terraform modules, GitHub workflow templates, onboarding guides, reference implementations, or self-service automation
- Familiarity with enterprise SDLC, security, risk, and governance practices in regulated environments
- Exposure to developer experience or internal platform enablement initiatives
- Exposure to AI-assisted engineering tools such as GitHub Copilot
- Experience with observability and operational readiness, including logging, monitoring, alerting, incident support, or productionisation
- Relevant cloud, DevOps, platform engineering, Google Cloud, Terraform, Kubernetes, GitHub, or CI/CD certification
What We Do
DWS Group (DWS) with EUR 933bn of assets under management (as of 30 June 2024) aspires to be one of the world's leading asset managers. Building on more than 60 years of experience, it has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines. We offer individuals and institutions access to our strong investment capabilities across all major liquid and illiquid asset classes as well as solutions aligned to growth trends. Our diverse expertise in Active, Passive and Alternatives asset management – as well as our deep environmental, social and governance focus – complement each other when creating targeted solutions for our clients. Our expertise and on-the-ground knowledge of our economists, research analysts and investment professionals are brought together in one consistent global CIO View, giving strategic guidance to our investment approach. DWS wants to innovate and shape the future of investing. We understand that, both as a corporate as well as a trusted advisor to our clients, we have a crucial role in helping to navigate the transition to a more sustainable future. With approximately 4,500 employees in offices all over the world, we are local while being one global team. We are committed to acting on behalf of our clients and investing with their best interests at heart so that they can reach their financial goals, no matter what the future holds. With our entrepreneurial, collaborative spirit, we work every day to deliver outstanding investment results, in both good and challenging times to build the best foundation for our clients’ financial future.
