The Role
The Customer Support Engineer will work with developers in real-time communication and AI to troubleshoot, guide integrations, and gather feedback for product improvements.
Summary Generated by Built In
Developer Support | Real-Time Communication | AI (Voice/Conversational)
We’re hiring a Customer Support Engineer (CSE) who thrives at the intersection of real-time communication and AI (Voice AI, Conversational AI).
This isn’t traditional support—you’ll work directly with developers to troubleshoot issues, guide integrations, and design solutions, while also engaging with the broader developer community
Key ResponsibilitiesCustomer Support & Solutions
- Support SDK integrations (RTC, Signaling, Cloud Recording, Conversational AI)
- Troubleshoot audio/video, network, and platform issues
- Analyze logs, reproduce issues, and identify root causes
- Provide integration guidance and best practices
- Escalate and track issues with engineering
- Act as the voice of the customer (feedback, feature requests)
Developer Engagement
- Participate in developer communities (meetups, events, workshops)
- Support technical sessions and share AI + RTC best practices
- Bridge feedback between developers and internal teams
- Strong interest in AI/LLMs and real-time technologies
- Hands-on troubleshooting and debugging skills
- Clear communicator with a developer-first mindset
- Comfortable engaging both 1:1 and in community settings
- Work at the forefront of Real-Time Engagement + AI
- Build with and for developers
- High-impact role in a fast-moving, global environment
Top Skills
Ai (Voice)
Cloud Recording
Conversational Ai
Rtc
Sdk
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The Company
What We Do
Agora is a pioneer and global leader in Real-Time Engagement Platform-as-a-Service (PaaS), providing developers with simple, flexible, and powerful APIs, to embed real-time voice, video, interactive live-streaming, chat, whiteboard, and artificial intelligence capabilities into their applications
