At 3E, we help customers unlock more value from the products they rely on every day. We are looking for a Customer Success Enablement Manager to turn customer usage insights, commercial priorities, and product signals into focused action for our Customer Success team.
This is not a traditional book-of-business Customer Success role, and it is not a pure training role. It is a strategic enablement role designed to improve how Customer Success operates at scale. You will help shape where Customer Success Managers focus, which accounts and products need attention, and what actions are most likely to improve adoption, retention, and growth.
You’ll thrive in this role if you enjoy seeing patterns in data and connecting them to business priorities, building structure in fast-changing environments, helping customer-facing teams work smarter and more effectively, balancing strategy and execution, and influencing outcomes without direct authority.
Working closely with Customer Success, Product, Go-to-Market, Sales, and Account Management teams, you’ll ensure CSMs have the right signals, workflows, playbooks, and learning materials to drive measurable customer value.
This role includes occasional travel (10–20%) for customer meetings, team collaboration, or events.
What You'll Do
- Analyze product usage, engagement, and renewal signals to identify adoption risks, growth opportunities, and priority accounts
- Translate data into clear guidance for CSMs so they know where to focus, which actions to take, and how to support customer outcomes
- Partner cross-functionally to design scalable motions such as adoption campaigns, feature rollouts, and at-risk outreach workflows
- Help build and refine the logic behind customer success workflows, including signals that trigger risk mitigation or growth conversations
- Turn complex usage data into practical, easy-to-understand direction for customer-facing teams
- Ensure customer learning materials, enablement assets, and playbooks stay aligned with launches, positioning, and roadmap changes
- Support post-launch feedback loops by sharing adoption performance, friction points, and customer insights with internal stakeholders
- Define and track KPIs tied to adoption, engagement, and CSM effectiveness
- Contribute to a globally scalable enablement approach that can work across regions, languages, and levels of market maturity
What Makes You a Great Fit
- 5+ years of experience in Customer Success, Customer Success Operations, Revenue Operations, Go-to-Market, Enablement, Business Analytics, or a related role
- Experience in a SaaS or subscription-based environment
- Strong analytical and critical thinking skills, with the ability to interpret usage and business data and turn it into action
- Experience influencing cross-functional stakeholders and working behind the scenes to improve team effectiveness
- Ability to communicate clearly with both frontline teams and senior leadership
- Experience creating or improving workflows, playbooks, or operational processes that support customer adoption and growth
- Working knowledge of customer lifecycle, renewals, expansion, and product adoption concepts
- Comfort operating in ambiguity and helping shape a role that is evolving
- Experience in Customer Success leadership, Customer Success strategy, Revenue Operations, or a similar strategic support role
- Familiarity with tools and workflows that support scaled outreach, customer insights, and team productivity
- Experience using product usage data, CRM data, and engagement signals to guide customer actions
- Exposure to customer education, in-app guidance, or enablement content strategy
- Experience working across global teams and building programs that scale across regions
Preferred experience
What We Do
Delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. For over 30 years, 3E has provided clients with the expertise, content, live 24-7-365 environmental health and safety (EHS) support and award winning solutions required to increase chemical and workplace safety, improve product safety and stewardship, strengthen supply chain stewardship, and optimize research and development decision support. We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers, and seven of the world’s top ten pharmaceutical companies. Global locations include our corporate headquarters in Carlsbad, California, along with offices in Beijing, China; Bethesda, Maryland; Canton, Ohio; Copenhagen, Denmark; Frankfurt, Germany; Markdorf, Germany; Montreal, Quebec; Siegen, Germany; Sofia, Bulgaria; and Tokyo, Japan. Visit us at www.3Eco.com.
