At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
As the Customer Success Enablement Manager, you will be responsible for developing and delivering enablement programs specifically designed for our Customer Success Management (CSM) team. You will ensure alignment with broader Revenue Enablement and Customer Success organization goals through effective tools, training, and insights.
This is a hybrid role working a minimum of three days per week from our office in Waltham, MA.
What You Will Do:
- Design and implement a comprehensive enablement strategy that aligns with company objectives, revenue enablement, and customer success goals
- Create and facilitate scalable training programs that enhance the skills and knowledge of the CSM team. This includes assigning, presenting, and leading various training sessions
- Develop and manage high-quality enablement content, including e learning modules, live training materials, and resource guides, ensuring accessibility and relevance
- Work closely with Customer Success leadership, Product Enablement, Sales Enablement, Product teams, and CX teams to ensure cohesive enablement efforts across the organization
- Establish mechanisms to gather feedback from the CSM team on training effectiveness and content utility. Use this feedback to continuously improve enablement programs
- Support and update the onboarding program for new CSM hires and implement ongoing training initiatives for continuous development
- Manage multiple enablement projects and initiatives simultaneously, ensuring timely execution in a fast-paced environment
- Drive adoption of new initiatives, tools, and processes by supporting change management efforts and ensuring the CSM team is well-equipped to embrace changes
- Stay current on the latest best practices in customer success and revenue enablement. Share insights and knowledge to foster a culture of continuous improvement
What You Bring:
- 5+ years of customer success management experience (or related fields, e.g. customer onboarding, customer experience, etc. or a mix)
- 2+ years experience in sales, revenue, CS, or CX internal enablement
- Strong understanding of customer success motions, metrics, technologies, processes, and best practices
- Excellent oral & written communication skills
- Stakeholder management skills and the ability to influence up and across
- Experience with CSM platforms such as Gainsight, ChurnZero, Totango (or similar), and enablement platforms such as Allego, Rise, Seismic, Spekit (or similar)
- Dynamic interpersonal skills, combining the ability to work independently and as part of team with strong cross-functional collaboration skills
- A customer-first, outcomes-driven, innovative, and solutions-oriented mindset
#LI-TB1 #LI-Hybrid
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$88,000—$121,000 USD
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
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What We Do
ZoomInfo is the go-to-market (GTM) platform for businesses development and revenue growth. Powered by real-time data and insights, our unified engagement platform helps sales and marketing teams find, acquire, and grow customers.
Why Work With Us
ZoomInfo is where the world’s brightest minds in Data and Go-To-Market come together to do their best work. We’re a founder-led organization that recognizes your success with 2x the career mobility of our SaaS peers. Being action-oriented, resourceful, and resilient will not only help you fit in, it will help you thrive.
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