The Role
The Customer Success Enablement Manager will develop training programs to enhance customer success and adoption of the ERC+ product line, ensuring effective enablement and operational excellence across teams.
Summary Generated by Built In
About 3E:
We are a mission-driven company with the purpose to enable a safer, more sustainable world!
3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.
Are you ready to shape the future? Come join us!
About the Role
As a Customer Success Enablement Manager, you’ll step into a newly created role with the unique opportunity to build scalable, high-impact learning programs from the ground up. In this role, you’ll own enablement for our Product Stewardship (ERC+) product line, partnering closely with Product, Customer Success, Customer Experience and Commercial teams to turn complex concepts into clear, engaging training experiences that drive adoption and customer value.
This is a great opportunity for someone who excels at adult learning design, thrives in fast-moving environments, and is ready to take ownership of a program that will directly impact team readiness and product growth. While experience with SAP’s EH&S module or product stewardship workflows is not required, it is strongly preferred and would set a candidate up for accelerated success.
This role includes occasional travel (10–20%) for customer meetings, team collaboration, or events.
Your work will make a visible impact, reducing friction for customers, strengthening internal knowledge, and supporting product growth.
If you're ready to build something meaningful and see the results of your work every day, we’d love to hear from you.
What You'll Do
- Strategize & Build Scalable Enablement Programs
- Design and lead global onboarding, role-based development, and continuous learning experiences for our CS and Account Management teams.
- Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes.
- Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts.
- Align enablement with go-to-market strategies, product launches, and business priorities.
- Deliver Engaging, Data-Informed Training
- Lead internal and external training (live sessions, eLearning, certifications, webinars).
- Serve as a customer advocate, using training as a tool for adoption and engagement.
- Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful.
- Drive Operational Excellence
- Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth.
- Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement.
- Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success.
- Champion Innovation
- Continuously evolve our 3E Learning Center and Webinar Program using AI, automation, and customer insights.
- Lead collaborative learning forums to share best practices across global teams.
What Makes You a Great Fit
- Must-Haves:
- 5+ years in Customer Success Enablement, Customer Education, or L&D, preferably in SaaS or professional services.
- Strong understanding of CS and AM workflows, with focus on retention and adoption.
- Experience designing scalable enablement programs with measurable impact.
- Proficiency in LMS platforms, SCORM/xAPI, and enablement tools (e.g., Salesforce, Zendesk, Highspot).
- Excellent communication, facilitation, and cross-functional collaboration skills.
- Strong analytical mindset, you use data to tell stories and improve outcomes.
- Open to Travel 10-20%
- Nice-to-Haves:
- Familiarity with SAP’s EH&S module or product stewardship workflows.
- Experience with AI-driven learning or digital adoption platforms.
- Knowledge of 3E or similar compliance/product stewardship tools.
- Comfort designing content for global, multilingual audiences.
- You’ll Thrive Here If You:
- Love building from scratch and improving what exists.
- Enjoy collaborating across functions to solve real customer problems.
- Thrive in a high-growth environment that blends startup energy with operational scale.
- Are driven by results, resilient in ambiguity, and excited to see your work directly impact customers.
Pay Transparency:
The anticipated base salary range for this position is $65,000-$75,000 per year plus the opportunity to earn commission. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
Health, dental, and vision insurance
Life insurance and disability coverage
Generous PTO accrual and paid parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
3E is currently authorized to hire in the following U.S. states:
Alabama, Arizona, California, Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington.
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
Privacy Policy and Candidate Privacy Notice
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
Top Skills
Ai-Driven Learning
Highspot
Lms Platforms
Salesforce
Scorm
Xapi
Zendesk
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The Company
What We Do
Delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. For over 30 years, 3E has provided clients with the expertise, content, live 24-7-365 environmental health and safety (EHS) support and award winning solutions required to increase chemical and workplace safety, improve product safety and stewardship, strengthen supply chain stewardship, and optimize research and development decision support.
We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers, and seven of the world’s top ten pharmaceutical companies. Global locations include our corporate headquarters in Carlsbad, California, along with offices in Beijing, China; Bethesda, Maryland; Canton, Ohio; Copenhagen, Denmark; Frankfurt, Germany; Markdorf, Germany; Montreal, Quebec; Siegen, Germany; Sofia, Bulgaria; and Tokyo, Japan.
Visit us at www.3Eco.com.
