What you can expect
As a Customer Success Enablement Manager for EMEA, you'll support global programs and ensure exceptional customer support. Tailoring enablement solutions to meet EMEA-specific needs, challenges, and priorities will be your focus.
About the Team
Zoom is a global leader in the UCAAS space, dedicated to providing exceptional customer success solutions. We aim to equip our EMEA Customer Success teams with essential tools, training, and resources to effectively support customers and align with our global vision.
Responsibilities
- Gathering feedback and insights from EMEA CSMs and leadership to inform global strategy and localize training content
- Building solid relationships across EMEA CS teams by attending their calls and understanding their priorities Monitoring and participating in Global and EMEA CS specific chat channels to provide guidance and training assistance
- Collaborating with internal partners across various departments to ensure training aligns with strategic priorities
- Ensuring that global enablement strategies, scheduling, and content are effective and relevant for the EMEA region
- Supporting and managing current enablement programs by tracking progress and ensuring timely execution across EMEA
- Maintaining the CS Enablement roadmap for EMEA and providing clear visibility back to the business
- Partnering with EMEA CSMs and CS Leaders to deeply understand regional enablement and content needs
What we’re looking for
- Possess a solid foundation of experience in Customer Success, Enablement, Training, or a related function
- Be able to deliver live and virtual training/workshop sessions with an engaging and impactful style
- Possess exceptional project or program management skills within a services or customer-facing organization
- Demonstrate excellent communication, facilitation, and presentation skills, particularly in dynamic or demanding environments
- Be comfortable working across time zones and with geographically distributed teams
- Have solid project management skills including planning work, managing details, and working with cross-functional stakeholders
- Experience with content management and learning management systems
- Share a passion for motivating and helping people learn and improve
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
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