Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
OVERVIEW:
Customer Success Director is a senior level professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of Kore.ai software to drive ROI.
Customer Success Director will develop long-term relationships with our key customer stakeholders in the region, connecting with key business executives, IT stakeholders, product managers, and users to understand their business requirements and goals, use cases, and how Kore.ai products can help in their business. Internally, this role will work closely with the Sales, Partnership, and Product Team to ensure the growth of the customer portfolio and customer satisfaction while ensuring that the team effort is fully executed. Director, Customer Success must be an active and passionate project, people, and customer manager.
LOCATION:
Chicago, Minneapolis, Detroit, Madison (upper Midwest & near major airport)
RESPONSIBILITIES:
● Lead discussions with the customers to understand their business objectives, use cases, value generation as well as company culture to support the software adoption
● Own the end-to-end customer success, relationship, and software adoption – from the client onboarding, through the entire business cycle
● Develop and document customer success plan
● Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers.
● Orchestrate internal team of solution architects, business analysts, professional services, and partners to deliver customer success plan and commercial success
● Drive the value-based upsell and cross-sell activities across the customer base
● Maintain relationships with key customer’s stakeholders at various levels (CX, IT, EX, HR other functions)
● Monitor and ensure timely software renewals
● Manage customers at risk (red accounts) with a structured, and methodical approach
MUST HAVE SKILLS
EXPERIENCE REQUIRED
● Minimum 7+ years’ experience in senior level customer-facing roles managing software sales and/or software implementation projects with conversational AI platforms required
● Minimum 5 years’ experience in advisory, solution architecture, systems integration, digital transformation projects management, or customer success roles with enterprise software companies required
● Minimum 2+ years’ experience working with offshore team in APAC required
● Previous experience working with customer success methodologies and practices like segmentation, customer journey, customer health scoring, etc required
● Strong interpersonal skills, able to navigate complex organizational structures and relationships, comfortable engaging with C-level sponsors required
● Problem-solving orientation mindset required
● Excellent communication (both written and verbal) skills required. Experience communicating with both technical and non-technical stakeholders and with senior levels is a must.
● Complex opportunity and/or project coordination skills with the ability to negotiate and communicate across all levels of an organization required
● Candidates must currently reside in the upper Midwest & near major airport required
● Travel requirement: 25% at minimum
● Ability work independently
● Enjoy challenges and ambitious goals within a fast-growing global AI tech company
EDUCATION QUALIFICATION:
● Bachelor’s degree required; MBA preferred.
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $130,000 - $150,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
Kore.ai Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kore.ai and has not been reviewed or approved by Kore.ai.
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Fair & Transparent Compensation — Pay is characterized as fair or competitive in certain roles, with particular strength noted in senior U.S. go-to-market positions. Pay-and-benefits sentiment also trends toward the middle-to-okay range rather than uniformly negative.
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Healthcare Strength — Health insurance is portrayed as strong in the limited U.S. benefits snapshots available. Core medical coverage is presented as a clear bright spot where details are provided.
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Parental & Family Support — Paid parental leave is presented as comparatively strong, with maternity and paternity leave described as meaningful. Family-related time-off support is one of the more consistently specified benefits elements.
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What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees. We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader. It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy. Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
