Customer Success Data Operations Analyst

Customer Success Data Operations Analyst

As a Customer Success Data Operations Analyst, you will support the Scaled Customer Success team by ensuring customer and account data is accurate, complete, and ready for campaigns, lifecycle plays, and reporting. As part of the CS tools and reporting team, you will focus on data setup, cleanup, and ongoing maintenance, enabling program owners and analysts to build effective playbooks and dashboards. You'll collaborate with customer success, product, analytics, and technology teams to implement data standards, resolve quality issues, and keep core reports running smoothly.

About the Role

As a Customer Success Data Operations Analyst, you will:

• Ensure accuracy and completeness of customer and account data to support campaigns, lifecycle plays, and reporting.
• Set up, clean, and maintain data in CRM and Customer Success tools, including routine hygiene tasks like de-duplication and normalization.
• Execute data loads and updates, following quality assurance and rollback procedures.
• Monitor data pipelines and report refreshes, escalating and resolving issues as needed.
• Build and maintain basic dashboards and reports, validating accuracy for leadership and program owners.
• Apply data standards, naming conventions, and validation rules to enforce consistency and quality.
• Collaborate with cross-functional teams and manage data support requests to keep core reports and processes running smoothly.

About You

You're a fit for this role if you:

• Have 1–3 years of experience in data operations, reporting, RevOps/CS Ops, or BI support (internships/apprenticeships welcome).

• Proficient in SQL and spreadsheets for data cleansing, joins, and validations.

• Experience with Python, CRM platforms (e.g., Salesforce), and/or customer success tools (e.g., Gainsight).

• Skilled in BI tools (e.g., Tableau, Power BI, Looker) for building and maintaining reports/dashboards.

• Strong attention to detail and adherence to documented procedures.

• Clear communicator, able to document steps and collaborate with non-technical stakeholders.

• Organized, dependable, and able to manage ticket queues and meet SLAs.

#LI-FP2

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com