- Handle customer queries through phone calls, emails, WhatsApp and support channels.
- Understand customer concerns and provide appropriate solutions or guidance.
- Assist customers with basic product/application-related queries.
- Coordinate with the Technical, Product, and Internal Support Teams for issue resolution.
- Follow up with customers to ensure their issues are resolved within the expected timeline.
- Maintain proper records of customer queries, complaints, and resolutions.
- Provide basic guidance and support to customers regarding application features and processes.
- Escalate technical or complex issues to the concerned internal team.
- Ensure timely communication and follow-up with customers.
- Maintain a positive and professional relationship with customers.
- Support customer onboarding and provide basic product orientation when required.
- Identify recurring customer issues and communicate them to the relevant internal teams.
- Meet defined customer support and service-level targets.
- Excellent verbal and written communication skills in English and Hindi – Mandatory.
- Good interpersonal and customer-handling skills.
- Strong listening and problem-solving abilities.
- Comfortable communicating with customers over phone calls.
- Ability to understand and explain information clearly.
- Good follow-up and coordination skills.
- Positive attitude and willingness to learn.
- Ability to work effectively in a team environment.
- Qualification: Any Degree.
- Experience: Freshers to 6 months of experience in Customer Support, Customer Success, Telecalling, Client Servicing, or a similar role.
- Candidates with experience in BPO, Customer Support, Client Support, or SaaS/Software support will be an added advantage.
- English & Hindi communication skills are mandatory.
Skills Required
- Any degree
- Excellent verbal and written communication skills in English and Hindi
- Freshers to 6 months of experience in customer support, customer success, telecalling, client servicing, or a similar role
- Good interpersonal and customer-handling skills
- Strong listening and problem-solving abilities
- Comfort communicating with customers over phone calls
- Good follow-up and coordination skills
- Positive attitude and willingness to learn
- Ability to work effectively in a team environment
- Experience in BPO, customer support, client support, or SaaS/software support
What We Do
SANeForce is a leading provider of cloud-based Sales Force Automation (SFA) Software and Customer Relationship Management (CRM) solutions for the pharmaceutical, healthcare and related industries. Our platform helps organizations streamline field force operations, automate reporting, manage customer interactions, optimize sales activities, and improve overall business productivity. With solutions such as MR Reporting, E-Detailing, Tour Planning, Order Booking, Expense Management, and Analytics, SANeForce enables businesses to make data-driven decisions and achieve better sales performance.
Why Work With Us
SANeForce delivers industry-focused CRM and SFA solutions that help businesses digitize and optimize field operations. Employees get opportunities to work on innovative products, learn new technologies, collaborate with skilled teams, and grow their careers in a supportive, customer-focused, and fast-paced environment.
