Customer Success Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

⦁ Global, ASX-listed market leader in Supply Chain Solutions 
⦁ One of the world’s most Sustainable companies   
⦁ Supportive, diverse & collaborative team that wins together   
Customer Partnerships | Collaborative Solutions | Data-driven Improvements
A recent promotion has opened the door for a Customer Success Coordinator (internally known as “Asset Support Coordinator”) who thrives on creating value for customers and driving continuous improvement. Ready to make an impact? Apply today!
Based at our Macquarie Park (NSW) offices and in the field, under a Hybrid working arrangement, reporting directly to the Manager: Asset Support Services, you’ll step into a role that’s all about building strong partnerships, solving complex supply chain challenges, and driving smarter solutions for our customers.
What You’ll Be Doing
If you thrive on independence, love making sense of complexity, and enjoy building trust across all levels, this role is for you! You’ll play a critical part in helping customers manage their equipment efficiently and sustainably and contributing to CHEP’s Customer Pooling Program
.

Key Responsibilities Will Include:

• Turning data into action: Analyse customer account data to uncover root causes, identify patterns, and deliver insights that drive smarter processes and reduce equipment loss. 
• Owning your schedule: Plan and prioritise customer engagements based on account health and operational needs. 
• Building strong partnerships: Connect with everyone from warehouse teams to senior decision-makers, influencing change and fostering collaboration. 
• Driving improvement: Conduct process reviews, highlight gaps, and deliver programs that embed best practices and empower customers. 
• Collaborating for success: Work closely with Account Managers and internal teams to align objectives, resolve challenges, and support business projects. 
• Championing innovation: Challenge the status quo constructively and contribute to continuous improvement to the pooling ecosystem. 

Does this sound like you?

• You thrive on independence: Managing a portfolio, prioritising tasks, and owning your time is what energises you. 

• You love making sense of complexity: Large, intricate datasets don’t intimidate you. You see patterns, uncover insights, and turn them into action that makes a real impact. 

• You build trust: People see you as a partner who influences and negotiates with confidence. 

• You connect with everyone: Building connections at every level - from warehouse teams to CFOs - by adapting your communication style and fostering trust. 

• You’re curious and enjoy doing things smarter”: You’re always asking, “How can we do this better?” and you take ownership of driving improvements. 

• You lead through collaboration: You challenge the status quo constructively and bring people together to share accountability for results. 

• You stay strong when it gets tough: Pressure motivates you. You stay positive, adapt quickly, and find solutions. 

• You take action, not excuses: When challenges arise, you roll up your sleeves, think creatively, and make things happen. 

• You’re hungry for growth: You bring energy, commitment, and ambition - and you’re ready to step up into bigger roles when the time comes. 

About CHEP, a Brambles company  

  

CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers, and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries. Powered by its share, repair and reuse network of connected pallets, crates, and containers, CHEP helps businesses optimise their supply chains to reduce costs and minimise the environmental impact of their operations.

CHEP pairs its leadership in circularity, which helps tackle emissions, waste, and single-use packaging, with a focus on resilience, to build future-ready supply networks through data, scale and collaboration. With its operational excellence trusted by the world’s top brands, CHEP primarily serves customers in the consumer staples (e.g. dry food, grocery, household products, health and personal care, fresh produce and beverage), retail, automotive and general manufacturing industries.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career and is large enough to take you anywhere and small enough to make sure you get there. 

• Work for an accredited Top Employer in Australia 

• Flexible working environment 

• Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum 

• Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods  

• Employee discounts with a range of partners 

• Up to 14 weeks of paid parental leave for primary care givers and 1 week of paid parental leave for secondary care givers 

• Unparalleled opportunities to advance and accelerate your career 

• Attractive program to purchase Brambles shares  

Our team boasts a friendly and fun culture that celebrates successes, with award winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork. 

With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve. 

Join our team to be part of an international growth company with an advantaged and highly sustainable business model. You’ll be working for a company that is changing the way goods get to market. You’ll optimize 300,000 supply chains instead of just one. You’ll join an efficient and collaborative team who punches above its weight. You’ll be working for the good of humanity.  

In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.  

  

 #LI-CG1  

Remote Type

Hybrid Remote

Skills to succeed in the role

Active Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].