About Indigo

Indigo Ag is a mission-driven company dedicated to leveraging science and technology to help improve the sustainability and profitability of the agriculture industry. Since 2013, we have pursued innovative ways for science and technology to drive sustainability and profitability in agriculture. With our mission, we are focused on four key principles:

* Helping farmers enhance their profitability and soil health

* Improving the quantity, quality, and traceability of the food available to consumers

* Protecting the environment by reducing and removing harmful greenhouse gases from the atmosphere, while incentivizing sustainable land stewardship practices

* Creating long-term value for our shareholders

Our people build partnerships, explore the science, and engineer the technology to help grow the future of sustainable agriculture. The only way to achieve it is through a unique combination of expertise – from Fortune 500 to academia, soil science and agriculture, to tech start-ups.

About this Role

The Customer Success Coordinator is a role within the Operations function and is responsible for ensuring the successful onboarding and participation of enrolled farmers in the Carbon by Indigo program. The role is the single point of contact supporting a farmer in their first 1-2 years with Carbon by Indigo, and is essential in establishing a positive, long-term relationship between farmer and Indigo. The Customer Success Coordinator is responsible for ensuring farmers know how to navigate the program, are comfortable and excited to do so, and are able to reach the ultimate goal of being paid for carbon credits generated on their farm. The Customer Success Coordinator is also responsible for supporting other Digital Offers, such as Source and Merchandise. This is a role with opportunities to provide input, the ability to help shape a new team and its processes, and with ample room for growth.

What You'll Do

• Educate farmers so they know how to navigate Indigo programs and platforms (e.g., adopt Carbon software), understanding what they need to do to be successful, and are comfortable with what’s required of them
• Set expectations by ensuring farmers have a clear, personalized plan in place to participate in the program, working towards carbon credit generation within 12 months - and celebrate milestones when they reach them
• Ensure high levels of customer satisfaction by helping farmers become excited about their participation in the program and the outcomes they can generate
• Enable customer retention and growth by ensuring farmers continue to participate in Indigo programs after their inaugural year and expand their impact and participation over time

A Day in the Life

• Manage a portfolio of farmers through their extended onboarding journey (first 1-2 years post-enrollment) as their single point of contact. Includes, but not limited to monitoring the performance of farmers to ensure progress through the onboarding plan, addressing any open issues to ensure timely resolution and excellent customer experience, and ensuring Salesforce accounts are up-to-date.
• Build strong relationships by providing a personalized customer experience. Includes thoughtful grower outreach in order to execute onboarding strategies based on customer profile and goals, and to ensure all customer questions, needs, and issues are understood and addressed.
• Collaborate with Indigo partners who operate in the region supported, answering program questions, connecting growers with other available resources, and helping them navigate and troubleshoot Indigo software.
• Represent the farmer within Indigo as the relationship owner for marketing, outreach, testing, research, and other purposes, while simultaneously serving as the face of Indigo to the farmer.
• Work closely with the Software & Engineering teams and other internal stakeholders to influence new product features and functionality based on customer feedback to continuously improve the farmer’s experience.

What You'll Bring

• Secondary education or higher and 3-5 years of professional experience in a field related to customer service in Ag-related field (i.e. account management, education, or other customer-centric role).
• **Experience within the Ag Industry is required**
• Experience using and educating customers on new technologies and/or computer software programs
• Strong time management, attention to detail, and organization skills in order to handle multiple tasks and support a portfolio of farmers at once in meeting critical program deadlines
• Strong teamwork orientation both within and across teams, and ability to thrive on a diverse team
• Strong interpersonal skills, patience, and customer service / centric orientation with desire to help customers resolve issues
• Dynamic, representative personality who possesses a positive attitude and desire to exceed expectations
• Comfortable with learning new technology & excited to assist customers as needed with setting up and navigating software tools

Additional Consideration Given for

• Experience working or living on farms or in the agricultural ecosystem with knowledge of farming basics preferred
• Passionate about farming, sustainability, and/or regenerative agriculture

At Indigo Ag, we understand that talent is not a one-size-fits-all. We want candidates who are passionate about our mission and aligned with our Core Values. That’s why we encourage you to apply, even if you do not meet all the listed requirements above. So let us know what skills you bring to the table and how you will add to our culture!

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national, social or ethnic origin, age, physical, mental or sensory disability, marital status, family or parental status, sexual orientation, gender identity and/or expression, family medical history or genetic information, military and veteran status, and any other characteristic protected by applicable law. Indigo believes that diversity, equity, and inclusion among our team members are critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

If you’re applying for a job in the U.S. and need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.