The Role
Coordinate customer onboarding, account setup, user training, and high-volume scheduling for virtual and onsite professional development sessions. Manage customer outreach, support inquiries, account health, usage tracking, CRM records, and feedback collection while partnering with internal professional learning teams to improve adoption and reduce churn.
Summary Generated by Built In
About Us:
Teq is a leading Educational Technology company providing products, instructional and technical services, and support nationally to the K-12 marketplace. Teq employs over 115 employees and is based in Huntington Station, NY, with a presence in 20 states in the U.S.
Our mission is to empower schools with a unique blend of expert service, cutting-edge products, and unparalleled support, fostering creativity and passion in the 21st-century learning environment.We have been serving the educational community since 1972 . The company offers a uniquely innovative approach to selling relevant solutions to schools we call “the complete thought.”
We are seeking a proactive, highly organized Customer Success Coordinator to act as a trusted advisor to K-12 administrators and teachers. In this role, you will drive user engagement on our OTIS and iBlocks platforms, oversee smooth account onboarding, and manage end-to-end scheduling for virtual and onsite Professional Development (PD) sessions. You will serve as the primary operational link between our customers and our professional learning team to ensure educators maximize the value of Teq products and services.
Responsibilities in this Role:
Teq is an equal opportunity employer committed to diversity, belonging, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans' status, or any other characteristic protected by law
Teq is a leading Educational Technology company providing products, instructional and technical services, and support nationally to the K-12 marketplace. Teq employs over 115 employees and is based in Huntington Station, NY, with a presence in 20 states in the U.S.
Our mission is to empower schools with a unique blend of expert service, cutting-edge products, and unparalleled support, fostering creativity and passion in the 21st-century learning environment.We have been serving the educational community since 1972 . The company offers a uniquely innovative approach to selling relevant solutions to schools we call “the complete thought.”
We are seeking a proactive, highly organized Customer Success Coordinator to act as a trusted advisor to K-12 administrators and teachers. In this role, you will drive user engagement on our OTIS and iBlocks platforms, oversee smooth account onboarding, and manage end-to-end scheduling for virtual and onsite Professional Development (PD) sessions. You will serve as the primary operational link between our customers and our professional learning team to ensure educators maximize the value of Teq products and services.
Responsibilities in this Role:
- Customer Onboarding & Account Setup - Guide new K-12 clients through platform onboarding, administrative setups, feature walkthroughs, and user roster management. Deliver scaled training sessions to maximize user adoption from day one.
- Coordinate and prioritize high-volume scheduling requests for onsite and virtual PD sessions. Assign trainers based on expertise, location, and calendar availability while overseeing travel logistics and session confirmations.
- Execute proactive phone and email outreach campaigns to monitor account health and boost usage. Serve as the primary point of contact for customer support inquiries and track usage metrics to mitigate churn risks.
- Maintain precise account records, scheduling statuses, and interaction logs within HubSpot. Collect client feedback and testimonials, while collaborating internally to refine team workflows and outreach strategies.
- 1–3 years of experience in Customer Success, Account Management, Support, or Operations (EdTech/K-12 or SaaS experience preferred).
- Exceptional organizational abilities with hands-on experience managing high-volume scheduling, complex calendars, and account communications.
- Outstanding verbal and written communication skills with a customer-first mindset and comfort delivering virtual presentations and outreach calls.
- Proficiency with Microsoft Office (Outlook, Teams, Excel),HubSpot (or similar CRM software), and scheduling tools.
- Willingness to work onsite in our Huntington Station, NY office.
- Salary Range: $50,000 – $60,000 (Commensurate with experience)
- Generous PTO and 15 paid holidays.
- Comprehensive benefits including medical, dental, vision, life, and disability insurance.
- 401(k) with company match.
- Vibrant culture with in-office perks like daily snacks and holiday celebrations.
Teq is an equal opportunity employer committed to diversity, belonging, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans' status, or any other characteristic protected by law
Skills Required
- 1-3 years of experience in Customer Success, Account Management, Support, or Operations
- Experience in EdTech, K-12, or SaaS
- Experience managing high-volume scheduling, complex calendars, and account communications
- Exceptional organizational abilities
- Outstanding verbal and written communication skills
- Customer-first mindset
- Comfort delivering virtual presentations and outreach calls
- Proficiency with Microsoft Office, Outlook, Teams, Excel, HubSpot or similar CRM software, and scheduling tools
- Willingness to work onsite in Huntington Station, New York
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The Company
What We Do
Our mission is to champion the evolution of the modern classroom by promoting unparalleled service and equipment, and offering dynamic professional development that enables outstanding student achievement. The structure and methodology of Teq’s professional development stems from its mission statement. Our programs are structured to assist schools and districts transition to the adoption of the latest standards and assessments.
