Customer Success Consultant

Company Description

Cint is a pioneer in research technology. Our customers use Cint to post questions and get answers from real people. They use these answers to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. Our exchange is the world’s largest, with more than 300 million respondents in over 130 countries who consent to sharing their opinions, motivations, and behaviors. We are feeding the world’s curiosity.

Job Description

The Customer Success Consultant works with Cint’s customers to help them get the most from Cint’s technology platforms. 

Customer Success Consultants build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals. 

The Customer Success Consultant is also responsible for training and onboarding new users, ensuring client satisfaction through renewals, generating usage reports, and maximising upsell opportunities by engaging with Sales, Trust & Safety, Product and other functions as necessary.

Responsibilities

• Enable customers to achieve their survey project goals using Cint’s ResTech platforms. 

• Manage relationships with Cint’s clients to drive usage and adoption of Cint’s products, and advocate for customer needs across internal stakeholder groups.

• Onboard new client business and train new and existing customers to use Cint’s products in an optimal way.

• Gain a working understanding of clients’ businesses and organisational structures to identify opportunities for growth and performance improvement.

• Analyse trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth.

Qualifications

Requirements

• Relevant customer-facing experience with ability to manage multiple complex projects under tight deadlines.

• Experience with internal and external relationship management, client presentations, and quantitative data analysis.

• Excellent written and verbal communication skills, with the ability to present to C-level clients.

• Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals.

• Resourceful problem solving, organized and process-oriented.

• Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells.

• Ability to convey complicated ideas to technical and non-technical audiences.

Additional Information

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)