The Role
Own a portfolio of healthcare clients, serving as a strategic advisor and driving engagement, outcomes, adoption, and long-term partnerships. Lead business reviews, align digital health solutions with client goals, translate data into recommendations, optimize programs, and address performance gaps. Collaborate with Product, Implementation, and Sales teams to advocate for clients and support renewals and expansion. The role requires customer success, practice management, labor union, healthcare benefits, and employer-sponsored healthcare experience.
Summary Generated by Built In
Job Description Summary
Who we areCastlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience.
Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs.
Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care—meeting members where they are and supporting them over time.
Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve.
How will you make an impact & Requirements
We are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight’s solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience.As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact.
What You’ll DoClient Strategy & Partnership- Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
- Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
- Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
- Translate data into insights and actionable recommendations
- Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
- Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
- Guide clients through program design, configuration, and optimization
- Provide expertise on benefits administration, practice management workflows, and union-related considerations
- Identify and address gaps in performance, bringing forward proactive solutions
- Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
- Support renewals and expansion opportunities by clearly articulating value and impact
- Contribute to best practices and scalable strategies across the Customer Success organization
- 5+ years in Customer Success, Account Management, or Consulting
- Experience working in or with:
- Practice management (health systems, clinics, or provider operations)
- Labor unions or unionized populations
- Strong understanding of:
- Healthcare benefits and/or digital health solutions
- Employer-sponsored healthcare models
- Experience supporting large, complex clients (enterprise or multi-stakeholder environments)
- Background working with benefits leaders, HR teams, or health plans
- Familiarity with collective bargaining environments and union dynamics
- Based in or near the Seattle area
Compensation Range:
$81,492.00to
$122,238.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.
Skills Required
- 5+ years of experience in Customer Success, Account Management, or Consulting
- Experience working in or with practice management, including health systems, clinics, or provider operations
- Experience working with labor unions or unionized populations
- Strong understanding of healthcare benefits and/or digital health solutions
- Strong understanding of employer-sponsored healthcare models
- Experience supporting large, complex enterprise or multi-stakeholder clients
- Background working with benefits leaders, HR teams, or health plans
- Familiarity with collective bargaining environments and union dynamics
- Based in or near the Seattle area
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The Company
What We Do
Vera Whole Health provides an advanced primary care model that integrates one-to-one patient-provider relationships with health coaching and care coordination to improve health outcomes and reduce costs.
