We are seeking a Customer Success Consultant who is enthusiastic, self-disciplined, and a dedicated people’s person with a strong interest in property management and software solutions. Experience with maintenance and inspection in the property industry is essential.
Key Skills:
- In-depth understanding of the company's products and solutions.
- Ability to support clients through additional training and solution guidance.
- Assist clients in optimising software usage based on their business needs.
- Focus on client education and retention, not sales.
- Proven ability to manage and interpret large volumes of data.
- Strong verbal and written communication skills, especially via email.
- Good Excel skills.
- Strong training and presentation capabilities.
- Exceptional attention to detail.
Requirements
- Technical aptitude to understand software functionality.
- Eagerness to stay current with technology trends and best practices.
- Positive and professional phone manner.
- Ability to work under pressure and manage time effectively.
- Self-motivated with strong organisational skills.
- Basic understanding of accounting principles.
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What We Do
Welcome to the home of intelligent property management software. We have the most advanced end-to-end ecosystem for managing Community Schemes, Rental Portfolios and Inspections and Maintenance. We have been where you are and heard what you've said. Our commitment is to solve your biggest challenges: Compliance, Manageability, Scalability and Profitability with simple solutions delivered with the finesse only first-hand property experience can provide.
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