As the Customer Success Communications Specialist, you will help grow customer engagement through strategic communication and content creation and ensuring the success and effectiveness of our Customer Success department. We are looking for a candidate with a solid background in Customer Success, substantial experience with marketing, and preferably proficient in design. You will develop and execute customer success communication strategy & messaging, creating compelling customer facing content, and ensuring consistency with team level assets.
You will:
- Develop comprehensive Customer Success communication strategies for Digital & Upmarket teams, aligning team goals with company level goals
- Create high quality written and visual content, including one pagers, slide decks, and infographics
- Design and implement communication programs to engage customers through the customer success journey lifecycle
- Curate internal workspace, managing and housing team facing resources & assets
- Analyze on the performance of customer-facing communications. Use data to improve strategies and improve outcomes.
- Collaborate with Marketing and PMM teams to ensure consistency and pace with customer-facing communications
- Stay up to date with latest industry trends, best practices, and tooling to improve approaches
You have:
- Bachelor’s Degree in Marketing, Communications, Design, a related field, or 3 years relevant experience leading internal and external communications on a Customer Success Team
- Background in creating visual content, including applying branded content to create slide decks, infographics, HTML supported emails (video editing)
- Proficiency in CRM, Design, and Marketing tools (ex: Gainsight, Canva, Brandfolder, Mailchimp)
- Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product, with the ability to distill complex requirements from multiple inputs into simple, clear content for team, and partners
- Experience organizing and prioritizing your own tasks with ability to report on usage and success of content internally
- Experience working with Customer Success Team Data, with a proven track record of implementing communications that grow engagement
Our job titles may span more than one career level. The base pay depends upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified. This role may be eligible for annual performance-based bonuses, flexible time off, health care benefits, retirement savings, and employee incentive plans.
Annualized Pay Range
$80,000—$105,000 USD
GO FARTHER WITH VELOCITY
At Velocity Global, we’re building a dream team made up of the world’s best talent. We’re looking for people like you to join us as we make opportunity borderless for people everywhere.
ABOUT VELOCITY GLOBAL
At Velocity Global, our values represent who we are and the company we want to be. We harness the power of our values to bring our unique talents together in pursuit of our common goals. In partnership with our customers and ourselves, we are better together, and together, we win.
We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
Velocity Global offers a range of benefits tailored to the location and type of role. A general benefits overview is below:
- Flexible Time Off + Parental Leave
- Health and Dental Insurance
- Retirement Savings + Employee Incentive Plan
- WFH Stipend + Coworking Space
- Company Bonus + Spot Bonuses
Please visit our career page for more information.
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What We Do
Velocity Global accelerates the future of work for anyone, anywhere, anyhow. Its Global Work Platform™ simplifies the employer and talent experience through its proprietary cloud-based talent management technology, backed by personalized expertise and unmatched global scale. The platform offers a full suite of talent solutions, including global Employer of Record and Contractor Management, to help companies onboard, manage, and pay talent in more than 185 countries and all 50 United States. Founded in 2014, the company has hundreds of employees across six continents, with plans to double in size in 2022. As a work anywhere company, Velocity Global employees can create a work experience to fit their lifestyle, giving them the freedom to pursue their passion without the hassle of long commutes, rigid schedules and overlapping work-life demands. We empower people to live life fully, supported by a dynamic culture, growth opportunities and unique benefits. In the words of our founder, Ben Wright: “Professional experiences of a lifetime start here.”
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