Customer Success Associate

Job Summary:

We are looking for a Customer Success Associate with 6 months to 2 years of working experience to join our Customer Experience team and help our customers.

Job Responsibilities:

Essential Job Functions

• Understanding of customer interaction to contribute in the success of end users.
• Responding to end-user and/or tickets inquiries/calls for assistance via CRM.
• Ability to recognize and analyze issues within the application or workflows being used by customer.
• Monitoring the Helpdesk/Service Center system and responding appropriately and timely to tickets
• Prepares reference for users by writing workflow instructions and maintaining knowledge base for solutions provided to the customer
• Maintains client confidence and protects operations by keeping information confidential.
• Seek mentoring internally to find resolution for the customer reported issues
• Contributes to team by accomplishing related results as needed.

Required Skills:

• Possesses excellent communication and presentation skills while maintaining corporate professional acumen.
• Resourcefulness to resolve customer queries
• Knowledge of software applications and how they operate. Familiarity with technical terms used in software application development process
• Ability to analyze and troubleshoot with solution-oriented mindset.

Experience:

• Minimum: 6 Months
• Preferred: 2 Years

Education/Qualification:

• Minimum: Bachelors 
• Preferred: Master's

Location

• Islamabad