The Role
Manage client interactions, monitor usage and activity, assist in upselling, improve processes, and support data analysis in a customer-facing role.
Summary Generated by Built In
Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually.
How will you add value to the OpenPayd journey?
- Own and manage a portfolio of Tier 2 and Tier 3 client accounts, ensuring long-term satisfaction and retention
- Identify opportunities to upsell and cross-sell relevant products and services to maximise account value
- Build and nurture strong, strategic relationships with key stakeholders across client organisations
- Serve as the main point of contact for escalations, complex queries, and strategic account direction
- Maintaining a portfolio of existing or new corporate customers
- Managing the delivery of issues solved by the operations team
- Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
- Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPayd
- Initiating and participating in account planning sessions with both internal teams and client's key stakeholders
- Capturing new customer requirements in order to improve revenue and satisfaction
- Monitoring client communication channels and proactively assisting customers
- Liaising with other departments where appropriate to deliver end-to-end client success
- Driving change through optimisations and CS team improvements projects
The ideal candidate will have the following:
- Have at least 2 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, SAAS, Gaming / FX Providers)
- Min 2-3 years in a customer-facing role (customer success, account management, or sales) ideally within the crypto industry.
- Experience working directly with customers from a variety of backgrounds
- A basic understanding APIs
- Proficiency in Microsoft Office
- Proficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)
- Proficiency in CRMs – Salesforce preferably
- A general understanding of Foreign Exchange
- A general understanding of Bank Transfer
- A general understanding the Fintech industry
- A general understanding of PSD2
- Interest in digital assets, payments, and financial infrastructure
- A willingness to engage with customers and to go above and beyond to deliver
- Ability to drive projects and lead operational efficiency through proposing new solutions
- Self-driven & motivated individual
- Strong understanding of Salesforce reporting and client management
- Excellent communication skills able to handle challenging conversations and communicate persuasively at C-level
Our perks and benefits:
- Personal training budget
- Cycle to Work scheme
- Discounted gym membership
- Corporate discounts via PerkBox
- Travel loan
- Company Pension plan
- Health, Life, Dental Insurance
- Friday office breakfasts, office fruits and a full bar & regular team socials
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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Top Skills
Crm Tools
Excel
Google Sheets
Salesforce
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The Company
What We Do
Embedded Finance for the digital economy
OpenPayd is a leading global payments and banking-as-a-service platform that provides a range of banking and payment services to both financial and non-financial institutions.
Our services are underpinned by a global network of licences and are accessible through a single API. These include IBANs, open banking, e-money accounts, FX conversion, local and international payments, card processing and debit cards.
We believe that all businesses - irrespective of their size or industry - should be able to access the best payment and banking services. We provide all of our services through a simple, flexible and scalable platform.
