Customer Success Associate

You will:

• Help our merchants grow their businesses by helping them with their day-to-day inquiries
• Become a PayMongo product expert, driving product education with our merchants and leading them to value
• Simultaneously coordinate with multiple merchants who are at different points on the customer lifecycle
• Serve as the voice of the merchant internally by engaging in product discussions and translating customer usage and user feedback into actionable insights and feature ideas
• Assist in Qualitative Analysis with our partner outsource agency.
• Assist in implementing Customer Experience research (Example: Net Promoter Score, Churn Analysis, Journey Mapping)
• Gain unique insights into how thousands of businesses on PayMongo work
• Learn how PayMongo operates and make a real impact

You may be a fit if:

• You have experience using CRM software such as Intercom, Zendesk, etc.
• You have great attention to detail with excellent verbal and written communication skills in English
• You are a teacher at heart with the ability to breakdown complex ideas and explain them in the simplest language
• You can empathize with a variety of business stakeholders and have a huge capacity for patience and calm, even when everyone around you is freaking out
• You are interested in learning all you can about how to provide world-class customer support
• You have excellent problem solving ability and love to solve complex issues especially when the answers are not readily available
• You embody a growth mindset and seek out opportunities to constantly grow and learn more about the product, the industry, and your customers
• You are an effective team player, resourceful self-starter, and creative problem solver who is comfortable with some ambiguity and can excel under pressure
• You execute with excellence and have a deep track record of creating significant impact for your customers
• You have a strong interest in fintech