About Figure
Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.
In six years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.
Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!
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Figure Series D Announcement
About the Role
We are looking for customer service teammates to join a growing segment of our company. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our prospects and customers.
Your effective communication, problem solving and attention to detail skills will help us maintain our high customer satisfaction scores. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
Your effective communication, problem solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
What You’ll Do
- Be the first point of contact and advocate for our customers
- Handle customer inquiries via omni-channel communication (phone, chat and email) and process applications with exceptional customer service – and ideally leading to improved brand recognition, loyalty and referrals
- Educate customers on Figure and our products with knowledge and enthusiasm
- Gather and share key insights that assist in improving Figure’s products, services and customer experience generally
- Provide technical support and troubleshooting with patience – whether it’s a glitch or a customer needs help navigating our digital processes
- Conduct video notary sessions with attention to detail and professionalism; maintain thorough follow up with multiple stakeholders when needed (once licensed as e-notary – see section below)
- Participate in company sponsored training and licensing programs to expand your skillset and the team’s overall capabilities
- Contribute to an exciting and vibrant office environment and team dynamic
What We Look For
- BA/BS from an accredited university preferred with 1+ years in a customer facing role
- Proven background in being a dependable and reliable team player
- Flexibility and adaptability to ongoing refinements in process and structure
- Confident, friendly and compassionate communication skills
- Ability to become a licensed e-notary including passing the Figure and state required background check
- Successfully complete the required compliance trainings
- A positive and problem solving approach to customer service
- Ability to instill trust and rapport with prospects and customers
- Process-driven organizational skills
- A quick and flexible learning style, comfortable with new technology platforms
How We Operate
This is a full time role based on a 40 hour work week. Schedules are assigned after training, and operate on a shift bid structure. In order to promote the best performance possible, top performers are able to bid for their preference in shifts first.
Benefits To You
- Competitive salary and growth opportunities
- Monthly Performance Incentive Bonuses
- Equity stock options package
- Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
- Great location in Downtown Reno
- Fully stocked kitchen, onsite gym
- Employer funded life and disability insurance coverage
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- Routine Team swag deliveries!
For CO, NY, CA, and WA residents, the hourly rate is $22/hr plus a performance based bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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What We Do
Figure has applied blockchain technology across a series of real-world applications that are delivering real and immediate value to everyday consumers across sectors, including loan origination, private company cap table and fund management, security markets and payments. Figure has and continues to develop innovative products and services that seek to bypass traditional incumbents within the financial services industry.
Simply put, Figure is delivering on the promise of blockchain technology. Over $15B in transactions have been conducted on the Provenance Blockchain, a layer 1 designed for financial services, built and deployed by Figure.
As one of the first lenders to fully use blockchain technology, Figure is driving adoption across the lending ecosystem and providing stakeholders the benefit of an immutable record of asset ownership on the Provenance Blockchain. Figure’s HELOC product has enabled over 85,000 households across 45 states to unlock a combined $6 billion in equity from their homes. These lines of credit give people the opportunity to fund home improvement projects, secondary education, and more.
Figure is a regulatory powerhouse, boasting over 200 lending, servicing and money transmission licenses, SEC approval as an Alternative Trading System, and FINRA approved broker-dealer status. While some fintech companies aim to compete with traditional banks, Figure has stuck to expanding use cases for blockchain in finance and creating tech-enabled solutions for deep financial change in the markets. The company's iterative approach to product development has helped it to meet the evolving needs of its customers.
Why Work With Us
Figure creates tech-enabled, cutting-edge solutions for deep financial change, meeting the evolving needs of its customers. As the only firm leveraging blockchain technology to create real-world applications and immediate value to everyday consumers, Figure is effectively bridging the gap between the digital asset and traditional finance spaces.
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