Falls Auto Body, Inc.

Customer Success Associate

Posted 2 Days Ago

Hiring Remotely in United States

Remote

52K-59K Annually

Entry level

Automotive Manufacturing

The Role

Manage customer onboarding, engagement, adoption, retention, renewals, and expansion for a customer portfolio. Monitor health metrics, address risks, conduct product training, coordinate issue resolution, maintain success documentation, report on customer outcomes, and advocate for customer needs while partnering with sales, support, product, and engineering teams.

Summary Generated by Built In

We're seeking a Customer Success Associate to drive customer adoption, satisfaction, and growth within our customer base. You'll be the primary point of contact for a portfolio of customers, ensuring they achieve their desired outcomes with our platform and become long-term advocates for our brand. This role combines relationship management, data analysis, and proactive problem-solving to maximize customer lifetime value.

Key Responsibilities

Manage onboarding process for new customers, ensuring smooth implementation and initial value realization
Maintain regular communication with customer portfolio through calls, emails, and success reviews
Monitor customer health metrics and proactively address risks to retention and churn
Identify expansion opportunities and collaborate with sales team on upsell/cross-sell initiatives
Conduct product training sessions and educate customers on new features and best practices
Resolve customer issues by coordinating with support, product, and engineering teams
Create and maintain customer success documentation, playbooks, and resource materials
Track and report on key success metrics including retention, expansion, and satisfaction scores
Advocate for customer needs internally and provide product feedback to development teams
Build strong relationships with key stakeholders and decision-makers at customer organizations
Execute customer success campaigns and initiatives to drive product adoption
Support contract renewal processes and expansion discussions with existing accounts

Requirements

Bachelor's degree or equivalent professional experience in customer-facing roles
Strong communication and interpersonal skills with ability to build rapport quickly
Experience with CRM and customer success platforms (Salesforce, HubSpot, Gainsight preferred)
Data-driven mindset with basic analytics and reporting skills
Problem-solving abilities and customer-centric approach
Ability to manage multiple customers and priorities simultaneously
Technical aptitude for learning software products quickly
Proactive mindset with ability to anticipate customer needs

Skills Required

Bachelor's degree or equivalent professional experience in customer-facing roles
Strong communication and interpersonal skills with the ability to build rapport quickly
Experience with CRM and customer success platforms, preferably Salesforce, HubSpot, or Gainsight
Basic analytics and reporting skills
Problem-solving abilities and a customer-centric approach
Ability to manage multiple customers and priorities simultaneously
Technical aptitude for learning software products quickly
Proactive mindset with the ability to anticipate customer needs

Falls Auto Body, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Falls Auto Body, Inc. and has not been reviewed or approved by Falls Auto Body, Inc..

Healthcare Strength — Health insurance is provided via a chamber-sponsored plan with telehealth through Teladoc, and the coverage is characterized as valuable and reliable. Telehealth was actively used during the pandemic, indicating practical accessibility.
Affordable Benefits — The health plan is described as offering significant discounts with simplified billing. These features point to comparatively manageable costs for participants.

Learn more about Falls Auto Body, Inc.'s Compensation & Benefits →