The Role
Support global customers by managing tickets, improving customer experience, driving product adoption and retention, encouraging increased spending, maintaining client relationships, and documenting processes. The role uses Zendesk, HubSpot, and Linear while partnering with internal teams to resolve issues and communicate customer feedback. It requires fluent English and Spanish, strong communication, adaptability, initiative, and a hands-on approach.
Summary Generated by Built In
We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.
Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID
Job Responsibilities:
- Provide Best in Class Support to our global portfolio
- Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
- Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
- Incentivize spend increase to existing companies (Portfolio management)
- Document processes and enhancements to the internal team
Requirements:
- 2+ years of experience in support roles
- Mandatory fluency in English and Spanish, Portuguese is a plus
- Preferable experience in Zendesk Platform /Hubspot
- Advanced communication skills (written and spoken)
- Curious about the details on how the business operates
- Self-starter, proactive and highly motivated
- Team player and very hands on
- Agile and able to pivot quickly with the changing environment
Skills Required
- 2+ years of experience in support roles
- Fluency in English and Spanish
- Advanced written and spoken communication skills
- Experience with Zendesk or HubSpot
- Portuguese fluency
- Curiosity about business operations
- Self-starter, proactive, and highly motivated
- Team-oriented and hands-on work style
- Ability to adapt and pivot quickly in a changing environment
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The Company
What We Do
Financial infrastructure built to power global businesses | [email protected] Jeeves (www.tryjeeves.com) is building international fintech infrastructure from scratch; this includes a global switching layer across countries and the ability to run all your company spend - corporate cards, non-card, and cross-border payment - on Jeeves. We are currently live in the US, Canada, the United Kingdom, Mexico, Brazil, Chile, Peru, Colombia, and Europe - launching in other locations shortly! ? Pay for anything. Anywhere. In your local currency. No fees and up to 3% cashback on spend. Join us.
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