Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
With a goal of protecting the revenue and growing the customer base, as Customer Success Administrator, you will own the Churn Log (PowerBI spreadsheet with client renewal information) where all risk and potential churn (renewal date) is captured and proactively update this daily.
You will build trust with the team and ensure that all entries are accurate to ensure up to date forecasting reflects the true picture of churn and risk.
You will report to the Director, Customer Success.
Customer Success Administrator will own/assist with specific project's and be responsible for the outcomes of the projects.
Essential Job Functions:
· Managing the churn log, checking for accuracy and that all relevant cells are filled in correctly
· Identify and report to Director the High-Risk weekly numbers.
· Provide a monthly summary of movement across the risk status and churn pending.
· Build and foster relationships with key supporters, decision makers and stakeholders across internal teams
· Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes
. Undertake specific projects as requested to enhance customer value and business revenue
Preferred Skills:
· Customer Success / Service experience. Demonstrate success managing customer relationships
· Strong Customer Success / Service skills and excellent verbal and written communication
· Ability to effectively manage multiple priorities and activities simultaneously
· Excellent video, phone, written, and verbal communication skills
· Organized with a high attention to detail and ability to prioritize and manage time for successful execution
· Demonstrated ability to assess business needs
· Comfortable interacting with and tailoring messaging to all levels of internal stakeholders
· Able to identify risks that may impact the success of projects and work with colleagues to determine appropriate mitigating actions
· Confident, self-motivated, and a true team player
· Demonstrated desire to learn
· Proficient using Word, Excel and Powerpoint
· Knowledge of the Finance, Payments industry or BACS is desirable
Requirements
This is a hybrid role based in our office in Theale. You are required to attend the office 3 times a week
You must have previous customer facing experience and demonstrate affective customer facing interactions via phone, email, Teams, etc.
Please note that this is an entry level role.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Skills Required
- Previous customer-facing experience with effective interactions by phone, email, Microsoft Teams, or similar channels
- Ability to manage multiple priorities and activities simultaneously
- Excellent verbal and written communication skills
- Strong organization, attention to detail, prioritization, and time-management skills
- Ability to assess business needs
- Ability to interact with and tailor messaging to internal stakeholders at all levels
- Ability to identify project risks and determine mitigating actions with colleagues
- Confidence, self-motivation, and teamwork
- Desire to learn
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Customer Success or customer service experience, including managing customer relationships
- Knowledge of finance, payments, or BACS
- Ability to attend the Theale office three times per week in this hybrid role
Bottomline Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bottomline Technologies and has not been reviewed or approved by Bottomline Technologies.
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health/EAP coverage is available, with recent changes to U.S. medical partners intended to improve access and value.
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Leave & Time Off Breadth — Paid holidays, sick time, bereavement, generous PTO, and parental/family medical leave are included and positioned as core parts of the offering.
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Retirement Support — A 401(k) program is provided, with indications of employer match supporting longer‑term savings.
Bottomline Technologies Insights
What We Do
Bottomline (NASDAQ: EPAY) makes complex business payments simple, smart, and secure. Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions. Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific.
