About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.
Your effective communication, problem-solving solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
What You’ll Do
- Be the first point of contact and advocate for our customers
- Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
- Educate customers on Figure and our products with knowledge and enthusiasm
- Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
- Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
- Provide technical support and troubleshooting on a variety of potential issues
- Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
- Participate in new training and licensing programs to expand the team’s capabilities
- Contribute to an exciting and vibrant office environment and team dynamic
What We Look For
- *All external candidates must reside in the state of Hawaii*
- BA/BS from an accredited university preferred with 1+ years in a customer-facing role
- Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Hawaii is preferred
- The ability to obtain Hawaii MLO licensing within 60 days of hire is required for this role
- Proven background in being a dependable and reliable team player
- Flexibility and adaptability to ongoing refinements in process and structure
- Confident, friendly and compassionate communication skills
- Successfully complete the required compliance trainings
- Adhere to all company security policies and data handling procedures
- Complete mandatory security awareness training within required timeframes
- Promptly report any suspected security incidents or suspicious activity to the Security team
- A positive and problem solving approach to customer service
- Ability to instill trust and rapport with customers
- Process driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms
Role Details:
- This is a fully in-office position; there are no hybrid opportunities available for this location.
Salary
- Base Compensation Range: $26.83 - $32.79/hr
This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
Employer-paid life and disability insurance
11 observed holidays and PTO plan
Up to 12 weeks of paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-SB1 #LI-Hybrid
Skills Required
- 1+ years in a customer-facing role
- Ability to obtain Hawaii Mortgage Loan Originator (MLO) license within 60 days of hire
- Conduct video notary sessions with attention to detail and professionalism
- Confident, friendly, and compassionate communication skills
- Process-driven organizational skills
- Ability to navigate new technology platforms and a quick, flexible learning style
- Successfully complete required compliance trainings
- Adhere to company security policies and data handling procedures
- Complete mandatory security awareness training within required timeframes
- Promptly report suspected security incidents or suspicious activity to Security team
- Proven background in being a dependable and reliable team player
- Positive and problem-solving approach to customer service; ability to instill trust and rapport with customers
- BA/BS from an accredited university
- Having a Hawaii MLO license that was active within the last 5 years
- Authorized to work in the United States; employer will not sponsor work visas for this role
- Work full-time in-office (no hybrid opportunities)
Figure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Figure and has not been reviewed or approved by Figure.
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Healthcare Strength — Health coverage is fully employer‑paid on select plans for employees and dependents, alongside company‑paid life and disability insurance and mental‑health support. This breadth and low out‑of‑pocket cost are highlighted as standout aspects of the package.
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Leave & Time Off Breadth — Time off is positioned as flexible with generous PTO, paid holidays, and sick time. Paid family leave is available for both birthing and non‑birthing parents.
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Equity Value & Accessibility — Equity is broadly offered with renewal grants and the option to take performance bonuses as equity. This structure signals accessible ownership across roles.
Figure Insights
What We Do
Figure has applied blockchain technology across a series of real-world applications that are delivering real and immediate value to everyday consumers across sectors, including loan origination, private company cap table and fund management, security markets and payments. Figure has and continues to develop innovative products and services that seek to bypass traditional incumbents within the financial services industry. Simply put, Figure is delivering on the promise of blockchain technology. Over $15B in transactions have been conducted on the Provenance Blockchain, a layer 1 designed for financial services, built and deployed by Figure. As one of the first lenders to fully use blockchain technology, Figure is driving adoption across the lending ecosystem and providing stakeholders the benefit of an immutable record of asset ownership on the Provenance Blockchain. Figure’s HELOC product has enabled over 85,000 households across 45 states to unlock a combined $6 billion in equity from their homes. These lines of credit give people the opportunity to fund home improvement projects, secondary education, and more. Figure is a regulatory powerhouse, boasting over 200 lending, servicing and money transmission licenses, SEC approval as an Alternative Trading System, and FINRA approved broker-dealer status. While some fintech companies aim to compete with traditional banks, Figure has stuck to expanding use cases for blockchain in finance and creating tech-enabled solutions for deep financial change in the markets. The company's iterative approach to product development has helped it to meet the evolving needs of its customers.
Why Work With Us
Figure creates tech-enabled, cutting-edge solutions for deep financial change, meeting the evolving needs of its customers. As the only firm leveraging blockchain technology to create real-world applications and immediate value to everyday consumers, Figure is effectively bridging the gap between the digital asset and traditional finance spaces.
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