The Role
Onboard and drive adoption of Teachmint's SaaS platform for partner institutions, ensure retention and renewals, forecast renewal/upsell metrics, coordinate with product and tech to resolve issues, conduct user training, provide timely technical support, identify upsell opportunities, and assist with administrative and operational tasks.
Summary Generated by Built In
Job Title: Customer Support Associate
Job Location: Makati City, Metro Manila, Philippines
Work Mode: Hybrid
About Us:
At Teachmint, we believe that education moves the world forward and deserves the best technology in
this pursuit. We are a global classroom technology company empowering educators and institutions in
over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is
delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; Edu AI, an
intelligent AI companion that empowers educators and learners to become self reliant; and our
interactive whiteboard technology, designed to blend intelligence with usability and elevate every
moment of classroom interaction.
We are redefining education infrastructure. Whether you're architecting backend systems, designing
intuitive front-end experiences, improving deployment pipelines, driving business growth and brand
visibility, or scaling user impact—your work here directly shapes the future of education.
If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come
create with us.
Learn more: www.teachmint.com
About the Role:
We are seeking a dynamic, self-motivated, and strategic professional to join our international sales team
as a Customer Support Associate. In this role, you will play a pivotal part in onboarding institutes, driving
product adoption, and ensuring long-term customer satisfaction with Teachmint’s SaaS platform.
Your primary focus will be to ensure customer retention and renewals by maximizing the value our
platform delivers to users. You will also assist the Country Head with key administrative tasks,
supporting cross-functional efficiency across operations, finance, and documentation. If you're
passionate about EdTech, enjoy problem-solving, and thrive in a fast-paced environment, this role is for
you.
Key Responsibilities:
• Develop a deep understanding of Teachmint’s SaaS offerings and value proposition.
• Drive successful onboarding and adoption of the platform across partner institutions.
• Introduce and implement best practices and processes in collaboration with decision-makers to
enhance the customer experience.
• Forecast renewal, retention, and upsell metrics accurately on a monthly and quarterly basis.
• Collaborate with the leadership team to strengthen Go-to-Market (GTM) strategy.
• Coordinate closely with Product and Tech teams to resolve customer issues and improve platform
usability.
• Build and maintain strong relationships with clients to foster trust, loyalty, and long-term
partnerships.
• Conduct training sessions and workshops for end-users, including support on classroom
observation tools and help desk functionalities.
• Provide technical assistance and issue resolution to partner schools with a focus on timely
support.
• Identify opportunities to upsell additional services and solutions to existing clients, contributing to
revenue growth.
• Assist the immediate superior with administrative and operational tasks including: Documentation
and reporting, Scheduling, logistics, and internal communications.
• Other ad-hoc administrative support as required
What Sets Teachmint Apart:
• A culture of innovation and collaboration where every voice matters.
• An opportunity to drive meaningful change in the education sector.
• Support for your growth and learning as a leader and professional.
Ready to make a lasting impact?
Join Teachmint and lead us in reshaping the future of education!
Disclaimer: Kindly note that Teachmint Technologies is an equal-opportunity employer. We are
dedicated to providing equal opportunities in all aspects of employment, including recruitment, training,
and development of employees, which encompasses promotions, transfers, assignments, and various
beliefs. Teachmint Technologies strictly prohibits discrimination in the workplace based on color,
disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins,
religious beliefs, or age.
Skills Required
- Experience onboarding and driving adoption of SaaS platforms
- Ability to forecast renewal, retention, and upsell metrics
- Experience collaborating with product and technical teams to resolve customer issues
- Experience conducting training sessions and workshops for end-users
- Provide technical assistance and timely issue resolution for customers
- Strong relationship-building and communication skills with institutional decision-makers
- Administrative and operational support skills including documentation, reporting, scheduling, and logistics
- Passion for EdTech and ability to work in a fast-paced environment
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The Company
What We Do
We’re on a mission to expand the potential of Education. Teachmint is a leading provider of education-infrastructure solutions, powering the education ecosystem to deliver inspired learning outcomes. Since inception, we have enabled millions of educators to create global, future-ready classrooms with our proprietary classroom technology. With our innovative and powerful SaaS solutions, Teachmint today is catering to end-to-end needs of all education providers; from K-12 schools to after-school tutoring, universities, creators and even edtechs. If you want to be a part of this mission, check out our openings and apply now: https://teachmint.freshteam.com/jobs Discover Teachmint: teachmint.com/about twitter.com/teachmintapp facebook.com/teachmintapp instagram.com/teachmintapp blog.teachmint.com/
