Customer Success Associate (Hanoi-based)

Company Description

Rakuna is an HR technology company based in Silicon Valley, US with an APAC office in Vietnam providing total recruiting software solutions for employers in North America.

Our Vision: Rakuna aims to be employers' leading HR-tech solutions provider. We at Rakuna are avid believers in the transformative power of technology. We want our customers to experience the potential our recruiting solutions can bring to their recruitment programs, no matter the scale.

Our Mission: Rakuna is on a mission to help employers adapt to the ever-changing recruiting landscape and hire the next wave of talent. No matter where you are in the recruiting funnel, Rakuna got you covered. New hire generations come fast, so never miss an opportunity to capture them!

About us: https://www.rakuna.co/

Job Description

• Along with the Sales team, become the company’s main representative for current customers (partners/end-users)

• Onboard new customers and check, support, and respond to queries from customers in a timely and accurate manner

• Follow up with partners/end-users to ensure their technical issues are resolved

• Respond to customer complaints and address emerging issues.

• Collect, and analyze end-users feedbacks and share it with our Product, Sales, and Marketing teams

• Share feature requests and effective workarounds with team members

• Test post-production releases of new/upgraded features before announcing them to customers

• Collaborate effectively with the tech and marketing team to produce manuals/ instruction materials for smooth customer onboarding & self-learning. 

• Actively engage customers with content that will help them utilize our product features

• Work with customers’ representatives to deliver project’s tasks as needed

Qualifications

• Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or another related degree; or equivalent combination of education and experience.

• Fluent English is written and speaking communication skills

• Availability to be on call in the evening to take care of US customers

• Strong administration, analytical and organizational skills, with a systematic approach to problems.
• At least 3 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.

Additional Information

Benefit: 

• Competitive full-time salary based on experience. 

• Join a working culture that is fast-paced, result-oriented, and committed to long-term career development.

• Lunch allowance, bonding events, and training sessions (leadership, technical knowledge)

• Social, healthcare, and unemployment insurance by Vietnamese labor law.

Why You'll Love Working With Us

• Develop your career at a US-based technology company in an exciting and emerging industry. We have seen many zeros to heroes here, and you can be the next.

• Build yourself up in any area you feel you need improvement, be it brushing up your English. We invest heavily in our team and cultivate a vibrant learning culture.

• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether horizontal, vertical, or angular, we want to support the path you want to carve.

Address: 156 Viet Hung, Long Bien, Hanoi 

Apply: Submit your resume to apply. Only qualified and shortlisted candidates will be contacted.

Application Deadline: Open until filled.

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