The Role
In this entry-level role within the Education – Client Services team, the Customer Success Associate plays a vital role in ensuring client satisfaction and success with the company’s products and services. The associate collaborates closely with education-focused clients to understand their needs, provide guidance and support, and contribute to delivering valuable labor market insights that support institutional and workforce outcomes.
Major Responsibilities:
- Serve as the primary point of contact for assigned clients, building strong relationships and understanding their objectives.
- Partner with cross-functional teams (sales, support, product) to ensure seamless communication and service delivery.
- Lead onboarding for new clients, providing product guidance and best practices.
- Proactively engage clients to identify challenges and deliver effective solutions.
- Monitor product usage to identify upsell and cross-sell opportunities.
- Analyze client data to provide actionable insights and recommendations.
- Conduct client training sessions, webinars, and workshops.
- Respond to inquiries, troubleshoot issues, and ensure timely resolution.
- Relay client feedback to product teams to support continuous improvement.
- Prepare and deliver performance reports demonstrating product value and impact.
Education and Experience:
- Experience and/or training in customer success or customer service, preferably in a software, data, or services environment.
- Previous experience in customer service, account management, or client-facing roles is a plus.
- Familiarity with labor market insights, data analytics, SaaS products, or the education sector is advantageous.
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
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The Company
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
