IXL Learning, developer of personalised learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. This role is a key part of that mission, blending customer support with proactive account management to foster strong, long-term relationships and drive customer retention. #LI-TL2
In this role, you will serve as a trusted partner to schools across Australia by delivering proactive account management, hands-on implementation support, and exceptional customer service. You will work directly with teachers and school leaders, clearly communicating our solutions, addressing questions, and ensuring a seamless experience from initial rollout to long-term success. #LI-REMOTE
As the primary point of contact for your assigned schools, you will monitor engagement, uncover opportunities to deepen usage, and drive satisfaction that supports our strong 85% renewal rate and contributes to our remarkable 100% year-over-year growth in Australia. You will also collaborate closely with our sales, account management, professional learning, engineering, and product design teams to provide valuable customer insights to help shape ongoing product improvements and enhance the overall experience for educators nationwide.
This is a full-time remote position for candidates living in Sydney NSW, Australia. #LI-SYDNEY
WHAT YOU'LL BE DOING- Account Management -
- Proactively engage schools with expiring subscriptions through phone, video calls, and targeted outreach to support smooth renewals within your assigned territory
- Build and maintain strong relationships with key decision makers to ensure consistent engagement and satisfaction throughout the subscription cycle
- Develop a deep understanding of each school’s needs and priorities to deliver a best-in-class customer experience and maximise usage and impact
- Accurately document all customer interactions, activities, and opportunities within Salesforce
- Serve as a key liaison between customers and internal teams; including Sales, Contracts, Legal, Finance, and Operations to ensure seamless service and support
- Develop and maintain a high level of expertise across all product features and functionality
- Use your product knowledge to guide schools through effective implementation, including data reviews, webinars, onboarding sessions, and professional learning opportunities
- Provide practical best-practice recommendations to help teachers and administrators integrate IXL into daily instruction
- Serve as the primary point of contact for customers in Australia, including managing the helpdesk hotline
- Troubleshoot customer issues and provide clear, accurate solutions or workarounds
- Gather customer feedback, feature requests, and product insights, and ensure they are communicated to Technical Support and relevant product teams
- Bachelor’s degree
- 3+ years of experience in customer service or account management; teaching/tutoring experience is a plus
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritise tasks and work efficiently
- Energetic, positive person who works well independently and with a team
- Detail-oriented and exceptionally organised
- Quick learner who demonstrates initiative
- Passion for improving education through technology!
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer.
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What We Do
At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge. IXL’s award-winning personalized learning platform is used by more than 13 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And with over 100 billion questions asked and answered around the world, IXL is helping schools successfully use technology to improve teaching and learning. Studies have shown that IXL leads to higher test scores, predicts success, and benefits all students. Learn more about how IXL accelerates learning at: www.ixl.com/research IXL Learning’s other products include Rosetta Stone, the world’s leading language learning program; Vocabulary.com, the educational destination for improving literacy skills; Education.com, the most comprehensive library of learning activities for K-8 students; Wyzant, the nation’s largest tutoring network; and ABCya, the creator of over 300 educational computer games and apps for kids. Hear what our employees love about working at IXL: "At IXL, I take pride in knowing that the code we deliver helps educators and parents better understand how their children are learning. I love that my friends and family can understand the positive impact we have, whether or not they have any technical background. It's motivating to work on a team with supportive and highly capable coworkers who genuinely care about each other, the product, and our customers." - Adam Singer, Engineering Project Lead "I'm working with like-minded and different-minded peers to improve a part of our education system, something that I'm immensely invested in. Solving engineering challenges to continually improve our product, along with the people (and perks!) I encounter really keep me engaged in my work." - Jestin Ma, Software Engineer
