The Role
The Customer Success Associate will build client relationships, onboard new clients, provide training, and deliver performance reports while collaborating with internal teams.
Summary Generated by Built In
In this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide.
This role is onsite and based out of our Moscow, ID office.
Major Responsibilities:
- Serve as the main point of contact for assigned clients, building strong, trusted relationships
- Partner cross-functionally with sales, support, and product teams to deliver a seamless client experience
- Onboard new clients and guide them through product features, setup, and best practices
- Proactively engage clients to address challenges and identify opportunities for growth
- Monitor account activity, analyze data, and provide actionable insights and recommendations
- Lead training sessions and webinars to drive adoption and product understanding
- Respond to client inquiries, troubleshoot issues, and ensure timely resolutions
- Communicate client feedback to internal teams to support ongoing product improvements
- Deliver performance reports that highlight results and demonstrate solution value
Education and Experience:
- Experience in customer service or client-facing roles, ideally within SaaS or data analytics
- Familiarity with CRM and HCM systems such as Salesforce and Microsoft Office
- Strong communication skills with the ability to explain complex information clearly
- Highly organized, detail-oriented, and proactive in supporting customer needs
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Top Skills
CRM
Data Analytics
Hcm
MS Office
Salesforce
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The Company
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
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