Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.
About the Role
We’re looking for a Senior Analyst, Customer Success to support the ongoing success of our customers by ensuring a smooth, high-quality experience after implementation. This role is ideal for someone who enjoys both relationship management and hands-on execution—balancing customer engagement with day-to-day operational support.
As part of the Customer Success team, you’ll manage a portfolio of customers while also partnering closely with senior Customer Success Managers on larger, more complex accounts. You’ll play a key role in helping customers adopt and optimize their solutions, while also jumping in to troubleshoot issues, coordinate internally, and keep things running smoothly.
What You’ll Do
- Serve as a primary point of contact for a portfolio of small to mid-sized customer accounts
- Support senior Customer Success Managers on strategic accounts through execution of plans, follow-ups, and customer communications
- Handle day-to-day customer needs, including troubleshooting issues and coordinating with internal teams to drive resolution
- Reinforce onboarding best practices and support ongoing adoption and usage of the solution
- Build an understanding of customer goals and help align the platform to deliver measurable value
- Track customer activity, identify trends or risks, and escalate as needed
What Makes You a Great Fit
You’re a proactive, detail-oriented professional who thrives in a fast-paced, customer-focused environment. You enjoy solving problems, staying organized, and supporting both customers and internal teams to drive success. You’re equally comfortable managing your own accounts and contributing behind the scenes on larger initiatives, and you bring a strong sense of ownership to everything you do.
The pay range for this position is $85,500.00 - $139,350.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Skills Required
- Experience managing a portfolio of small to mid-sized customer accounts
- Experience supporting senior Customer Success Managers or strategic accounts
- Ability to troubleshoot customer issues and coordinate cross-functional teams to drive resolution
- Knowledge of onboarding best practices and ongoing adoption strategies
- Strong communication, organization, problem-solving skills, and a sense of ownership
What the Team is Saying
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Chamberlain Group Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health coverage are paired with FSA/HSA options, EAP access, and optional pet insurance. Feedback suggests coverage breadth and quality are strong components of the package.
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Retirement Support — A 401(k) with company match is consistently included alongside life and disability insurance. Feedback suggests retirement offerings form a solid foundation of total rewards.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, floating days, paid volunteer time, paid parental leave, and summer hours/Summer Fridays are described. Feedback suggests hybrid/remote options and summer hours enhance practical flexibility.
Chamberlain Group Insights
What We Do
Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Our innovative products, combined with intuitive software solutions, comprise a myQ ecosystem that delivers seamless, secure, access to people's homes and businesses. Our recognizable brands, including LiftMaster® and Chamberlain® , are found in 50+ million homes, and 10+ million people rely on our myQ® app daily to control and monitor their homes, communities and businesses, from anywhere. Our patented vehicle-to-home connectivity solution, myQ Connected Garage, is available in millions of vehicles from the leading automakers.
Why Work With Us
At CG, our ONETEAM is united by our mission to make access simple. As a pioneer in the smart access industry, you'll have the opportunity to develop products that make a direct impact on the daily lives of millions of people -- allowing them to seamlessly and securely access their homes, communities and businesses.
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Chamberlain Group Teams
Chamberlain Group Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We seek to balance individual, collective and business needs while leveraging the benefits of working remotely and working in the office.
